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- JOB SCOPE:
- Responsible for providing guests with services and reservations as well as fulfilling requests in a prompt, courteous and professional manner.
JOB FUNCTIONS:
- Reservations
- Makes and confirms travel arrangements for guests including car service, airline confirmations, taxis, buses etc.
- Arranges for babysitters for guests
- Makes arrangements for rental cars as well as delivery to Parker Palm Springs
- Keeps informed on local restaurants in order to make recommendations as well as reservations
- Makes arrangements for outside activities such as golf, horseback riding, hiking etc.
- Makes arrangements for floral orders
- Services
- Provides copying and fax services
- Provides maps and directions as needed
- Calls all guests in order to assist them with plans before arrival
- Lends support to receptionists and porters
- Acts as liaison between guest and in-house services
QUALIFICATIONS:
Essential:
- Keen knowledge of the Coachella Valley and surrounding area in such areas of events, dining, sport activities, shopping and transportation.
- Outgoing personality
- Previous experience in a similar role, preferably in a luxury hotel or resort.
- Excellent organizational and multitasking abilities.
- Extensive knowledge of the local area and attractions.
- Discretion and the ability to handle sensitive information with confidentiality.
- Proficiency in relevant technology, including reservation systems and communication tools.
Desirable:
Pay rate for this position is $21 an hour.