High-Energy Assistant General Manager – Valet & Guest Experience
Location: Southland Casino | West Memphis, AR
Pay: $46,000 – $47,000 / year (Salaried)
Position Type: Full-Time / All Shifts
Step Into the Spotlight: Lead the Action at Southland Casino!
Love high-energy environments, leading great teams, and being at the center of the action? Park Inc is looking for a dynamic, hands-on Assistant General Manager to lead our valet team at Southland Casino in West Memphis!
If you thrive on fast-paced hospitality, making people smile, and coaching a winning team, this is your stage. You won't just be managing parking - you’ll be setting the tone for every guest's entire casino experience.
Perks & Why You’ll Love Working Here
• Thriving Casino Energy: Work in one of the premier entertainment destinations in the region - no boring desk days!
• Career Growth: Fast-track your management career with direct operational leadership experience.
• Full Benefits Package: Health, dental, vision, and retirement options.
• Dynamic Team Culture: Lead, mentor, and build a fun, supportive team environment.
What You’ll Be Doing
• Lead the Front Line: Supervise, train, and inspire our valet crew to deliver 5-star customer service.
• Master the Operations: Manage shift schedules, ensure full coverage, and keep operations running smooth and fast.
• Be the Client & Guest Liaison: Work closely with casino leadership and handle guest interactions with grace and charm.
• Develop Talent: Coach, mentor, and retain top talent while building a culture of teamwork and safety.
• Keep Quality High: Perform fun "mystery shop" audits, review daily reports, and spot smart opportunities to make operations even better.
What Makes You a Great Fit?
• High energy, positive attitude, and a passion for customer service.
• Proven leadership experience in hospitality, valet, retail, or fast-paced team environments.
• Strong organizational skills with a flair for scheduling and problem-solving.
• Great communication skills and a team-first mindset.
Ready to Roll?
Apply today to join the Park Inc team at Southland Casino and take the wheel of your management career!
Qualifications
- Minimum of 3 years in a fast paced work environment, parking management preferred
- Experience managing a large workforce with a variety of roles and responsibilities
- Bachelor's degree or equivalent work experience preferred
- Excellent organizational, time management, and problem solving skills
- Excellent customer service skills with client focus, and an ability to work with all staff levels
- Excellent interpersonal and excellent written and verbal English communication skills
- Strong computer skills, including Microsoft Outlook, Word, and Excel
- Must be detailed oriented and able to make sound decisions withing assigned deadlines
- Ability to work outdoors with exposure to extreme weather conditions
- Must possess a valid drivers license at all times
- Must have at least 3 years driving history with a good driving record
- Must be able to drive a manual transmission (stick shift)
- This is a 7 day operation and some days we provide service 24 hours
- Must be willing and able to work nights, weekends, and holidays as needed
- Ability to stand for long periods of time as well as jog/run on a consistent basis