Job Title: Implementation Specialist I Business Unit: PAR Excellence Systems Department: Field Operations Manager: Implementation Manager FLSA Status: Full Time, Non-exempt Travel Requirement: 75%
General Position Description This entry‑level field implementation role focuses on building foundational technical skills, supporting on‑site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients’ needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.
Duties and Responsibilities
- Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
- Provide technology implementation and support of customer accounts
- Provide product training for both hardware and software
- Work with Technical Support to assist with resolving issues while on-site
- Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
- Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff
Required Knowledge, Skills and Abilities
- Progression toward successful completion of Tier 1 technical knowledge and skills
- Ability to work independently as well as in a team environment
- Self-motivated, detail-oriented and organized
- Excellent oral and written communication
- Outstanding customer service skills
- Extensive travel required (75%)
Required Education, Credentials and Experience
- Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
- Ability to obtain and maintain security clearance with PAR clients, including government accounts
PHYSICAL REQUIREMENTS:
Review each statement and check all that apply and state the percent of time required for each activity. ACTIVITY DESCRIPTION
% OF TIME
CLIMBING Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms 50%
STOOPING Bending body downward and forward by bending spine at the waist. 75%
KNEELING Bending legs at knees. 75%
REACHING Extending arms and hands in any direction. 100%
STANDING Particularly for sustained periods of time. 100%
WALKING Moving about on foot to accomplish tasks. 100%
PUSHING Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. 0 - 10 lbs ☒ 11 - 20 lbs ☒ 21 - 50 lbs ☒ 51 lbs or more ☐ 25%
PULLING Use of upper extremities to drag, haul or tug objects. 25%
LIFTING Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs. 0 - 10 lbs ☒ 11 - 20 lbs ☒ 21 - 50 lbs ☒ 51 lbs or more ☐
50%
CARRYING Holding and moving/transporting an object about 0 - 10 lbs ☒ 11 - 20 lbs ☒ 21 - 50 lbs ☒ 51 lbs or more ☐
50%
FINE MOTOR
Picking, pinching, typing, primarily with fingers rather than the whole hand or arm as in handling. 75%
FEELING Perceiving attributes of object-shapes, size, temperature, texture-by touching with skin, particularly that of using fingertips. 75%
TALKING Expressing or exchanging ideas by means of the spoken word. Must convey detailed or spoken instructions to others accurately, loudly or quickly. 100%
HEARING The process of perceiving the nature of sounds. Receives information through oral communication. 100%
SEEING The process of perceiving objects by use of the eyes-position, shape, color, depth perception, visual inspection. 100%
For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.