96355BR
Job Summary:
A Store Associate Manager (SAM) is a dynamic position in a unique store environment. The Store Associate Manager is a role providing additional career progression for the leaders within the Paper Source organization. The Store Associate Manager manages buildings that reflect various characteristics, including but not limited to a lack of complexity, proximity to other stores within the family of brands, business factors, and unique attributes or considerations. A Store Associate Manager delivers a beautifully merchandised and profitable store in the communities they serve. The focus on the sales floor exceeds our Paper Source standards across all areas, from presentation to service. The Store Associate Manager assesses the store from the customer’s perspective and communicates ideas to the Regional Manager and other supporting partners to improve the store. As a leader, a Store Associate Manager recognizes the team’s strengths, provides opportunities, and uses the company tools to enhance the team’s drive and the customer experience. They ensure ownership and accountability for the business through respectful communication. A Store Associate Manager will seek and respond to feedback from support partners to improve sales and gain continued efficiencies, all with the goal of having customers return again and again.
What you do:
- Bring consistent, friendly, creative, and informed service to customers by setting an example and providing training to the store team to deliver a first-class customer experience.
- Ensure the achievement of sales goals, profitability, and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
- Build a vibrant and creative look and feel to the store through the execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation and ensuring that associates do the same.
- Inspire and engage the team through motivation and coaching.
- Efficiently execute store operations with timely management of receiving and other day-to-day processes.
- Identify obstacles and opportunities by communicating and working through store/regional partners before making high-level decisions that affect the business.
- Assess the store from the customer’s perspective and use insight to seek and influence improvement with the Regional Manager.
- Communicate with the store team respectfully and with urgency on key issues and messages.
- Ensure compliance with company standards concerning safety, customer experience and all store operations.
- Schedule appropriately, optimizing process efficiency and store payroll.
Knowledge & Experience:
- Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products.
- Drive positive key financial results.
- Ability to organize, plan, and prioritize workload.
- Manage time efficiently and effectively.
- Communicate clearly and comfortably across all levels of the business.
- Build collaborative working relationships at all levels.
- Deliver honest and constructive feedback, holding team members accountable when necessary.
- Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
- One to two years of selling experience, supervisory experience preferred.
Expected Behaviors:
- Prioritize customer experience above all else.
- Run an excellent store with the ability to balance delivering a creative experience and a profitable result.
- Grow knowledge of industry and market and have an eye for current trends, color, inspiration, and creativity.
- Drive results.
- Provide feedback, coaching, and development.
- Exhibit genuine passion to deliver a unique and creative experience through our people.
- Listen to others.
- Can empathize with and act with kindness and respect.
- Demonstrate collaboration.
- Address issues proactively.
- Make good decisions and engage in solution-based problem-solving.
- Comfortable with ambiguity.
- Show adaptability and always work with a sense of urgency.
- Maintain positivity.
- May require some prolonged periods of standing, bending and lifting.
Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.
Auto req ID:
96355BR
Employment Type:
Full-Time
City:
Glendale
State:
Wisconsin
EEO Statement:
As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions - including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment - will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
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