JOB DESCRIPTION
This is a clerical support position responsible for performing customer service duties. The primary function of this position is to respond to fixed-route and paratransit customer inquiries, including, but not limited to: bus routes, schedules, complaints, commendations, lost and found items and general information for Palm Tran customers. Work requires the ability to communicate effectively to provide accurate information and log precise information into a database and software package. Supervision is received from the Customer Service Supervisor who reviews work through observation and written reports.
QUALIFICATIONS
Graduation from high school or equivalent recognized certification (GED). Six (6) months of previous customer service experience with in a call center environment and inputting of customer data; or an equivalent combination of related training and experience. Experience with Microsoft Word and Excel.
ADDITIONAL INFORMATION
Experience providing customer service in a public transit or paratransit environment, including responding to route and schedule inquiries, assisting with trip planning, and documenting customer complaints and commendations. Experience using Trapeze PASS, COM, or similar transit customer service software. Bilingual – English/Spanish
Benefits
Palm Tran offer a complete benefits package to eligible employees including: Healthcare, Dental Coverage, Over-age Dependent Coverage, Dental Insurance, Vision Care Coverage, Life Insurance, Supplemental Life Insurance, Spousal & Dependent Life Coverage, Short Term & Long Term Disability, Flexible Spending Account (FSA)/Dependent Care Account, Credit Union, Legal Plan, Employee Assistance Program (EAP), Palm Tran - ATU Pension Plan, Holidays, Sick & Vacation Leave, Deferred Compensation, Employee Discounts, and much more.
All employees of Palm Tran may be required to work before, during and/or after a natural or man-made disaster or hurricane.
In accordance with Affirmative Action requirements of Sec. 503 of the Rehabilitation Act of 1973, as amended, and provisions of the Americans with Disabilities Act of 1990, Palm Tran provides reasonable accommodation. If you need a reasonable accommodation for interviewing or initial employment, please notify the Palm Tran Human Resources Department. EO/AA Employer M/F/D/V; (Drug Free Work Place).