Description PADT provides simulation software solutions that help manufacturing businesses innovate and minimize risk. Customer trust is central to our work, and we build long-term relationships by helping customers receive ongoing value from their software subscriptions. The Software Subscription Renewals Intern supports PADT’s sales team by helping customers navigate the renewal process, maintaining accurate subscription records, and identifying opportunities for software upgrades. This internship offers hands-on experience in technology sales and customer relationship management while contributing to customer satisfaction, retention, and revenue growth.
Essential Duties and Responsibilities
- Track subscription timelines and send proactive renewal reminders to customers.
- Maintain renewal status and customer records in Salesforce to support accurate reporting.
- Work with Account Managers to identify upgrade opportunities and communicate product enhancements to customers.
- Assist in preparing personalized renewal proposals and follow-up communications.
- Review renewal trends and customer feedback with the team to identify opportunities to improve customer retention.
- Participate in team meetings and contribute ideas for improving the renewal process.
- Other duties as assigned
Requirements
- Strong written and verbal communication skills and a customer-focused approach.
- Willingness to learn Salesforce, Excel, and related CRM and reporting tools; training will be provided.
- Attention to detail and the ability to manage multiple tasks and deadlines.
- A proactive approach to work and an interest in learning about subscription-based business models.
- Interest in software and technology sales.
Preferred Qualifications:
- Ability to work 10 to 20 hours per week.
- Tech savvy/quick learner.
This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
PADT, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. PADT, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.