Position Overview: To handle all Administrative duties as required by the Sales & Catering Department of the resort. This is a Full-Time position and pays $20.00/hour. Previous administrative experience preferred.
Essential Functions:
- Assist all clients entering the Sales & Catering Administrative Offices
- Establish and maintain sales & catering files
- Ability to qualify leads and determine the appropriate sales manager.
- Able to explain the Conference Center concept
- Familiar with all meeting room locations, size and set-up specifications.
- Knowledge of all Catering menus.
- Able to explain the roles of Catering Manager, Sales Manager, Conference Service Manager and Wedding Coordinator
- Knowledge of all Sales & Catering managers daily agendas
- Daily distribution of all Banquet Event Orders
- Ability to assemble all sales kits and catering menus.
- Advanced knowledge of Delphi system to include:
- Look up accounts
- Look up past, future, current events
- Printing reports as needed for position
- Updating accounts
- Creating Banquet Event Orders (BEO’s)
- Printing Banquet Event Orders and estimate checks
- Change LOG
- Handle inquiry calls, send appropriate collateral or direct calls to sales management staff as necessary.
- Process and record payments for all catering events
- Type letters, cover sheets, memorandums, etc.
- Answer incoming telephone calls - all Sales-Catering lines.
- Responds to telephone inquiries by determining client's needs and specifications for referral to Sales & Catering Managers.
- Ensures that all filing systems are maintained according to spec's (Local, Convention and Spin-off).
- Maintain inventory of office supplies.
- Monitors work load o Assistants and makes adjustments as necessary.
- Be familiar with Delphi System to access accounts and reports
- Strong attention to detail and ability to multi-task is required
- Maintains credit cards
- Able to provide directions to the resort
- Basic clerical skills to include: 40+wpm typing, ability to create and format business letters, memorandums, reports
- Any and all reasonable requests of management
Requirements:
- Previous administrative experience in the hotel/resort industry preferred
- Office administration skills a must
- Knowledge of computer systems required such as Microsoft Office Word, Excel, Powerpoint and Outlook)
- Knowledge of Delphi System or similar program preferred
- Excellent communication and customer service practices
- Adherence to departmental and property standards and procedures
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
