Description
Account Manager
Summary:
Pacific Landscape fosters strong relationships and makes business decisions that positively impact all we encounter. We are innovative, solutions-oriented, growth-minded, and focused on continual improvement. We perform at the highest level, aspiring toward greatness while maintaining humility. Our team is committed to putting heart, mind, body, and soul into every project.
The Account Manager is responsible for ensuring customer satisfaction and retention by building relationships, addressing concerns, and proposing landscape enhancements. The Account Manager collaborates with all relevant teams and individuals to ensure high service delivery standards and successfully meet customer needs and business objectives
Key Responsibilities:
· Customer Retention & Satisfaction:
o Ensure customers become repeat buyers by understanding their needs and exceeding expectations. o Maintain regular communication, keeping customers informed on progress and resolving any issues promptly.
· Enhancement Sales:
o Achieve or exceed the targeted upsell percentage. o Propose and sell landscape enhancements in line with customer needs and business goals.
· Collaboration:
o Work closely with the Field Manager to prioritize site issues, customer feedback, and ensure timely delivery of services. o Conduct monthly property drives to ensure alignment between the team and client expectations. o Work with Field Manager to ensure all contractual obligations are met, and customer expectations are fulfilled.
· Customer Interaction:
o Conduct onsite meetings with customers to understand needs and propose solutions. o Keep clear records of customer communications and ensure follow-up on agreed plans.
· Budget & Pricing:
o Prepare and manage the annual budget for each property. o Secure customer approval for necessary price increases and enhance services.
Qualifications:
· Bachelor’s or Associate degree in Horticulture or a related field, or equivalent work experience. o Minimum 3 years of supervisory experience a plus o At least 5 years of commercial landscape maintenance experience a plus · Strong communication skills in English (reading, writing, and speaking) are required. Bilingual (English/Spanish) is a plus.
· Technical Skills:
o Proficient in Microsoft Office Suite. o Experience with CRM Systems · The role requires the ability to stand, walk, bend, kneel, and occasionally lift up to 50 pounds. · The position involves exposure to various outdoor environmental conditions, including extreme temperatures, rain, snow, and occasional exposure to hazardous materials.
Requirements:
· A valid driver’s license with a driving record that complies with the company’s standards for driving eligibility. · Employment offers are contingent upon the successful completion of a criminal background check and pre-employment drug screening, in accordance with all applicable federal, state, and local regulations.
Additional Information:
- This position is subject to changes in responsibilities as determined by management.
What We Offer:
- Paid Time Off
- 401(k) Retirement Plan
- Medical, Dental & Vision Insurance
- Life Insurance
- Career Growth Opportunities
- Supportive Team Environment ________________________________________ We are an E-Verify Employer We are proud to be an Equal Opportunity Employer. Pacific Landscape Management does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.