Purpose
Pacesetter is reinventing private club experiences through mobile technology. We develop mobile apps for the
finest clubs in the world, and the Client Success Team is an integral part of the exceptional experiences we are
providing to our clients.
Responsibilities
- Responsible for the planning, development, implementation, and support of custom mobile applications.
- Coordinates successful launches with each client and their team.
- Able to effectively communicate via written, oral, and video conference communications. This may include virtual app reveals and admin site trainings
for our platform, and live training and demos during on-site installations.
- Plans and executes installation and training trips for each assigned client, as well as supporting other Client Success Partners with their installations.
- Provides support, in conjunction with Client Success Support Partners, post installation training.
- Supports an individual portfolio of clients and corresponding relationships in their day-to-day use of the platform.
- Establishes and maintains client relationships through proactive guidance including 30-, 60-, and 90-day updates post launch and through regular
touchpoints with each client within individual portfolio.
- Offers personalized recommendations of new features and enhancements on an ongoing basis and specifically on annual refresh calls coordinated
with our Partner Engagement and Operations team.
- Responsible for troubleshooting issues that arise with your fellow Client Success team members and Product / Technology team members when
applicable.