Job Summary:
A bath warranty position responsible for carrying out warranty work on bath and shower systems. Document warranty claim issues, report root cause of issues, and create detailed return forms for efficient repairs. Support market production needs to assist in completing active installations as needed.
Essential Job Responsibilities:
- 1. Troubleshoot issue and provide solutions and effect repairs
- 2. Manually carry out repairs with the use of hand and power tools
- 3. Manually carry out installations with the use of hand and power tools
- 4. Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
- 5. Fill out work orders
- 6. Collect payments
- 7. Maintain company vehicle, ensure regular and timely maintenance
- 8. Deliver the highest level of excellence in customer service
- 9. Maintain regular contact with Warranty Coordinator after each scheduled job
Education: High School Diploma or Equivalent Licenses: N/A
Experience:
At least 5 years’ experience troubleshooting, diagnosing customer concerns with bath or shower installations. Install experience, plumbing experience is a plus, hands on repair work required. Work Schedule: Full Time, M-F 7:30AM-4:00PM, Weekend On Call Rotation
Physical Requirements:
- 1. Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
- 2. Long periods driving a vehicle
- 3. Climbing 6ft ladder
- 4. Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching
Performance Requirements:
- 1. Excellent oral and written communication
- 2. Detail oriented
- 3. Excellent diagnostic skills
- 4. Strong customer service skills
- 5. Sense of urgency
Occupational Hazards:
Temperature (weather), repetitive motion, awkward positions