Applications will be Ranked based on related experience/education.
Please complete your application in full detail and attach an updated resume
This position will work a swing swift, including holidays and weekends.
This position is fully in office (not-remote)
GENERAL DESCRIPTION OF POSITION
The intent of this description is to provide a representative summary of the major duties and responsibilities performed by employees on this job. Employees may be required or assigned other related activities, projects, or tasks other than those specifically presented in this description. The requirements are representative of the knowledge, skill and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Under the moderate supervision of the T&D Operations System Supervisor, monitor and control the OMU electrical transmission and distribution system equipment through operation and observation of the SCADA system. In coordination with and direction from applicable NERC Bulk Electric System (BES) authorities, monitor and control interconnected BES transmission equipment and/or facilities. Has the authority under normal and emergency conditions to take or direct timely and appropriate real-time actions to protect the integrity of the BES, T&D electric system and safety of general public without obtaining approval of higher-level personnel within the utility. This includes actions necessary up to and including shedding of firm load to prevent or alleviate operating security and safety conditions. Requires strong technical judgment and ability to analyze, organize and disseminate real-time information related to electric grid connectivity and behavior, using a variety of information systems and advanced situational awareness.
Receives and directs customer and contractor calls, provides customer service and dispatches personnel as needed during normal and emergency situations. Monitors ongoing personnel progress in response to requests for service. Subject to 24-hour call and rotating shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receives requests for service from electric, water and telecommunications internal and external customers, the public and contractors. Provides pleasant and tactful customer service. Uses critical judgement and discernment in dispatching correct and appropriately prioritized response action.
- Records requests for service, including customer information such as name, address, trouble or service to be rendered. Prepares and documents work orders and customer service requests using various systems such as internal billing system, mobile work order management, and daily operational logs.
- Coordinates requests for service disconnect/reconnect after-hours, schedules service crew during normal business hours for non-emergency requests or calls in appropriate stand-by personnel for after-hours. Completes work order process, notifying Customer Service of applicable meter reads, fees, and comments.
- Receives requests for underground locates of customer-owned facilities. Schedules appropriate facility personnel and retains files of completed locates. Requests emergency underground locates (KY811) of facilities within the area of OMU electric, water or telecommunications equipment that is in need of immediate repair.
- Maintains a variety of real-time records of system and operations information including weather, electric T&D system status/loading/forecasting, radio status and communications log, OMU fleet vehicle locations (AVL), personnel stand-by call-in log, and trouble reports for applicable company and regulatory purposes. Performs shift turnover communications of all logs and operational system conditions.
- Assesses emergency situations and coordinates with the T&D Duty Supervisor per OMU policies and procedures. Calls in appropriate standby personnel to respond to after-hours emergencies and additional workforces as needed during abnormal operating conditions.
- Receives and processes electric, water and telecommunications outage reports by telephone, email or SCADA electronic indication. Enters outage information into the Outage Management System (electric), assigns and dispatches personnel via telephone, radio or mobile work order management as appropriate. Notifies appropriate supervisory and management personnel. Determines magnitude of outage(s) and scope of work using manual system awareness, OMS prediction and reports from responding field personnel. Takes proper action to eliminate safety hazards, develops restoration plans, and minimizes any outage time. Assumes responsibility for recording and reporting outage start and restoration times, cause(s) and additional information used to calculate IEEE reliability indices.
- Monitors, records and dispatches all types of two-way radio communications. Speaks clearly and audibly, using OMU communications protocols, 10-code language and 3-part communication where applicable. Dispatches and communicates with service personnel during routine work, outages, emergencies and requests for service. Receives, acknowledges, monitors and logs personnel and crew location or status via radio.
- Requires knowledge and understanding of the NERC functional model and reliability standards. Responsible for complying with applicable NERC Reliability Standards and SERC Regional Criteria.
- Must have or be able to obtain and maintain NERC BIT System Operator certification within 12 months of accepting role. Must maintain certification by completing a minimum of 160 hours of continuing education every 3 years as specified by NERC.
- Acts as central authority for the real-time operation of the OMU Transmission System during normal and emergency conditions. Has the responsibility and clear decision-making authority to take or direct timely and appropriate real-time actions to protect the transmission system and safety of the general public without obtaining approval of higher-level personnel.
- Responsible for following all Operating Instructions issued by the Reliability Coordinator unless such actions would violate safety, equipment, regulatory, or statutory requirements.
- Must demonstrate competency in all company specific BES Operating Tasks including recognition and response to system emergencies, operating policies related to emergency operations, power system restoration, interconnected power system operations, and technology and tools.
- Provides OMU Engineering with real-time and historic load, balance and power quality information for analysis of the transmission and distribution system. Take actions as directed to control system power factor.
- Compiles weather, load and electric transmission and distribution system data. Prepares hourly, daily, weekly and extended OMU system load forecast. Transmits system load file daily (or more as required) to all required regulatory agencies thru secure portal. Monitor and assess forecast accuracy in real-time and adjust/resubmit when significant deviations are identified.
- Communicates with appropriate BES entities in a timely manner and according to applicable NERC standards to monitor and maintain power delivery and support reliability of the Bulk Electric System. All BES actions and communications are documented in the Operator Shift Log and are reviewed/acknowledged by System Operators, as required by NERC.
- Monitors electric transmission and distribution SCADA system for normal and abnormal operating conditions and records information as required. Interprets trends, disturbances and operations to determine impact on interconnected systems, probable cause and corrective or restoration actions.
- Performs electric transmission and distribution SCADA system operations such as recloser relay off/on, ground relay enable/disable, substation transformer tap-changer raise/lower, and substation breaker open/close. Monitors electric system information and takes corrective actions to prevent overloads on the electric system, and maintain proper system voltage.
- Writes, reviews and coordinates switching schedules for the operation of electric transmission and distribution equipment during normal and emergency operations, for the safety clearance, maintenance, testing or reconfiguration of the electric transmission and distribution system. Using 3-part communication, issues orders to authorized personnel for the operation of electric transmission and distribution devices. Performs remote operation of electric transmission and distribution devices within SCADA. Records applicable time/date/personnel regarding each action during switching within the switching schedule. Updates applicable breaker/switch/fuse device statuses in the OMS and manual map board during and after switching.
- Receives requests for and/or release of safety clearance "hot line tags" by authorized personnel working on or around energized live electric transmission or distribution facilities. Utilizing system mapping via map board, GIS system mapping and SCADA, verifies physical location of personnel and applicable electric circuit. Documents request/release of hot-line tag in log per OMU procedures, enables/disables hot line, ground and recloser relays and disables remote control devices via tag within SCADA as appropriate.
- Performs monthly functionality testing of Primary and Back-Up Control Center telecommunications devices, including SCADA workstations, 2-way radio, landline phone, cellular phone, and satellite phone.
- Monitors consistency across electric transmission and distribution map models (map board, ESRI ArcGIS, OMS system modeling maps and reference material. Updates map board as needed for system reconfigurations.
- Compiles, maintains and updates the centralized daily/monthly/yearly schedule and logs for all stand-by personnel, organized by department and specialized group.
- Provides security monitoring after-hours at T&D and Customer Service buildings, substations and parking lots via camera system. Monitors and controls remote non-keyed entry (deliveries, visitors, contractors, etc) into the secured T&D operations rear lot 24/7. Monitors and controls non-keyed entry into the T&D building after normal business hours. Reports abnormal activity, unauthorized access or potential acts of sabotage regarding any OMU facility to appropriate contacts per OMU policy and procedures.
- Adheres to all governmental safety codes and company standards. Completes all OMU safety and HR training in a timely manner, as assigned.
- Perform any other related duties as required or assigned.
ADDITIONAL INFORMATION
Knowledge and Abilities Maintains a thorough knowledge of construction and maintenance of overhead and underground distribution and transmission lines. Must have thorough knowledge of electric substation design, operation, and maintenance. Must be thoroughly familiar with policies relative to service connections. Must be familiar with all OMU personnel and Departments. Must be able to read and interpret electronic mapping system and be familiar with the entire OMU service area. Must have the ability to use office equipment efficiently and be able to operate the radio system, SCADA system, Outage System, Customer Information System (CIS), and learn specialized computer software packages quickly. Must have the ability to calmly explain OMU policies and procedures to customers. Must have the ability to work under pressure during major outages and accurately communicate messages in emergency situations. Must attend courses related to work, including successful completion of required training to obtain NERC Operator Certification. Ability to diplomatically handle a variety of customer relation issues. Oral and written proficiency in the English language required for BES communications per NERC Standard requirements. Completion of Classification Competency Training and First-aid/CPR certification required.
Experience Four years of technical or utility experience necessary. Ability to obtain within 1 year of employment and maintain NERC System Operator Certification at an electric utility is required. Certification in line training at an electric utility, 30 semester hours at an accredited college with electricity courses, a trade school classification in electricity or electronics, or the equivalent of line technician duties at a utility can be substituted for four years of technical experience.