Position Function
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The Service Supervisor directs and coordinates field installations, customer service and fleet issues.
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This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department.
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This role is responsible for the overall direction, coordination, and evaluation of these units.
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The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
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Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Role and Responsibilities
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Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
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Identifies and executes solution on quality control issues.
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Maintains the fleet maintenance; inspects issued tools and equipment.
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Conduct weekly safety briefings with field employees.
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Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
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Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
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Trains new installers.
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Direct involvement on difficult installations.
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Maintains quality in the field for all Commercial Installers and Service.
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Passes vital product information to field employees.
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Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.
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Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.
Qualifications
- Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
- Familiarity with AS400 and JD Edwards preferred.
- Minimum of 2 to 3 years in operations management, outside sales or accounting.
- Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
- Strong leadership and business metrics management skills.
- Strong relationship building skills.
- A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
- Must have valid DL.
Education
- College degree in Sales, Marketing or Business preferred, but not mandatory.
Physical / Work Environment Requirements
- Ability to stand for long periods of time in a non-climate controlled environment.
- Ability to lift up to 50 pounds.