Monday–Friday, 9–5. No nights. No weekends. Every major holiday off. Hourly pay plus monthly commission.
Looking for a customer-facing job with a schedule that fits your life? Otis Ford, a family-owned Ford dealership in Quogue since 1946, is hiring a friendly, organized BDC Representative. BDC stands for Business Development Center. It’s our team that answers customers who reach out online and connects them with the right salesperson. Dealership experience is a big plus, and we’ll train you on our process.
Speak Spanish? Bilingual (English/Spanish) candidates are strongly preferred. Many of the customers who reach out to us are more comfortable in Spanish, and we want them to feel at home from the very first conversation. If you’re bilingual, we especially want to hear from you.
About Otis Ford
We’re an 80-year-old, third-generation family business serving the East End from our spot “at the light” in Quogue. Many of our team members have been with us for decades, and the store has earned 26 Ford President’s Awards.
We’re on Montauk Highway in Quogue, an easy commute from Westhampton Beach, Hampton Bays, Southampton, Riverhead, Eastport and the Moriches.
What you’ll do
- Respond quickly to customers who contact us through our website and online car shopping sites, by phone, text and email, in English and Spanish
- Answer their questions and find out what vehicle they’re looking for, their timeline and whether they have a trade-in
- Connect each customer with a salesperson and hand off all the details, so no customer falls through the cracks
- Schedule showroom appointments and confirm them with customers and the sales team
- Follow up with customers who haven’t responded or haven’t come in yet
- Keep accurate customer notes in our customer database (CRM)
- Learn Ford’s models, features and current offers, and keep up with our inventory
- Give every customer a professional, positive first impression of Otis Ford
What we’re looking for
- Bilingual in English and Spanish (speaking and writing) strongly preferred
- Strong phone, email and texting skills
- Customer service experience required; car dealership, BDC or car sales experience strongly preferred
- Comfortable with computers; CRM experience a plus
- Organized and quick to respond, with strong follow-through
- Professional and positive, and works well with a team
Schedule: Full-time, Monday–Friday, 9am–5pm. No nights or weekends. Closed all major holidays.
Pay: $19–$23 per hour based on experience, plus monthly commission. Total earnings typically $50,000–$70,000 per year.
Benefits:
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- All major holidays off