Employment for this position is contingent upon approval of contract funding.
Position Overview
This role is responsible for driving the design, development, governance, and optimization of ServiceNow solutions that support critical business operations across the organization.
As the ServiceNow technical authority, you will partner with business stakeholders, technology teams, and leadership to translate complex business requirements into scalable, secure, and sustainable solutions. You will lead platform architecture decisions, guide implementation strategies, oversee upgrades and integrations, and ensure alignment with enterprise architecture standards and best practices.
Major Activities (Typical Duties/Responsibilities)
- Design and architect enterprise-scale solutions and workflows within the ServiceNow platform.
- Translate business requirements into technical designs that align with organizational objectives and industry best practices.
- Provide strategic guidance on ServiceNow capabilities, platform roadmap planning, and emerging technologies.
- Develop and maintain architecture documentation, implementation plans, and high-level solution diagrams.
- Lead technical design reviews and governance processes to ensure consistency, scalability, and compliance.
- Manage ServiceNow platform upgrades, releases, enhancements, and overall instance health.
- Design and oversee integrations between ServiceNow and enterprise systems using industry-standard integration technologies.
- Collaborate with business partners, project teams, and technical staff throughout the solution lifecycle.
- Monitor platform performance, operational metrics, and key performance indicators using ServiceNow reporting and analytics capabilities.
- Mentor and guide junior team members while promoting technical excellence and best practices.
- Ensure solutions comply with enterprise architecture standards, security requirements, and governance frameworks.
- Stay current on ServiceNow innovations and recommend improvements that enhance business value and user experience.
- Perform other duties as assigned.
Knowledge/Skills/Abilities
ServiceNow Expertise
- Deep understanding of ServiceNow platform architecture and administration.
- Experience with multiple ServiceNow product suites, including:
- Customer Service Management (CSM)
- IT Service Management (ITSM)
- Strategic Portfolio Management (SPM)
- IT Operations Management (ITOM)
- Configuration Management Database (CMDB)
- Integrated Risk Management (IRM)
- HR Service Delivery (HRSD)
- Knowledge Management
- Demand Management
- Release Management
Technical Skills
- Strong proficiency in JavaScript and ServiceNow scripting.
- Knowledge of AngularJS, HTML, CSS, XML, and ServiceNow development frameworks.
- Experience with client-side and server-side scripting, business rules, workflows, and platform automation.
- Experience designing and supporting enterprise integrations utilizing REST, SOAP, SSO, SAML, LDAP, JDBC, and ODBC.
- Understanding of data architecture, application integration, and enterprise solution design principles.
Professional Skills
- Thorough understanding of ITIL principles and IT service management best practices.
- Knowledge of enterprise architecture frameworks and TOGAF principles.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Strong analytical, problem-solving, and decision-making skills.
- Experience with requirements gathering, solution design, testing, implementation, and release management.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Excellent written, verbal, editing, and presentation skills.
- Ability to work independently and collaboratively across all levels of an organization.
- Demonstrated professionalism and discretion when handling confidential information.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Physical Abilities
- Ability to perform extensive computer-based work, including repetitive keyboard use.
- Visual and communication abilities sufficient to perform essential job functions.
- Ability to occasionally kneel, bend, twist, and reach above shoulder height.
- Ability to regularly lift and carry items weighing up to 10 pounds and occasionally lift heavier objects.
- Ability to travel by vehicle or aircraft as business needs require.
- Ability to safely operate a motor vehicle.
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; 15 years of professional information technology experience to include 7 or more years of progressive ServiceNow architecture, administration, or platform engineering experience or an equivalent combination of education, training, and experience.
- Ability to pass applicable background and drug screening requirements.
- Must possess identification compliant with the Real ID Act at the time of hire.
- Must be eligible to obtain and maintain a Department of Energy (DOE) access badge.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- Advanced ServiceNow certifications in architecture or implementation.
- ITIL Foundation certification.
- Project Management Professional (PMP) certification.
- Experience supporting regulated or government environments.
- Experience leading large-scale platform transformations and enterprise integrations.
Pay Range: $143,240.00 $219,496.00
Benefits: OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits.
OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.
OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Reasonable Accommodation:
OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email recruiting@ciri.com.
Important Employment Notice: Federal Contract & RCW 49.44.240:
Due to our status as a federal contractor operating within the State of Washington, all applicants and employees must adhere to federal law, which classifies cannabis as a Schedule I controlled substance.
While Washington State’s RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off-site and during working hours) is state law, it does not supersede federal requirements.
Zero-Tolerance Policy and Disqualification
- Prohibition: The use, possession, or distribution of cannabis is strictly prohibited for all employees, regardless of state law.
- Testing: Applicants will be subject to pre-employment drug screening that includes testing for cannabis.
- Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment, as mandated by our federal contract obligations.
All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.
In compliance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Hanford Field Office (HFO) direction, employees issued initial badges on or after September 1st, 2025, are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation encompasses multiple areas of eligibility and includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
