Do you have an energetic, enthusiastic and engaging personality? Are you driven to deliver effective results while providing excellent customer service? The position of Account Resolutions Analyst is designed for an individual that has high energy, communications interpersonal skills. In this role you will be responsible for resolving past due accounts.
Responsibilities
Make Daily inbound and outbound calls Return all voicemails and respond to emails Resolve customer delinquency Retain all customer communication efforts via the internal system of record ensuring that all communications are documented accurately. Prepare payment in full, settlement letters and payment plan agreements for approval Review performance reports to evaluate productivity and achieve individual and team commitments. Any assignments given by management.
What’s in it for me? Medical, Dental and Vision 401K PTO In house Gym with a Shower Bikes you can use at your convenience Unlimited Snacks to keep you going throughout the day And many more!
Requirements
Highschool Diploma or Equivalent Previous Collections Experience or Customer service preferred. Excellent Communication Skills Ability to overcome objection Attention to detail and Organized Proficient in Microsoft. Orlans is a Equal Opportunity Employer #ZR