Remote position. Candidates must reside and work within the United States in the Eastern Time Zone.
The Role The Business Process Analyst will lead customer-facing implementations and support the ongoing use of PODIUM, OOCL Logistics’ internal logistics platform. The goal is to establish a solution that enables each customer to submit purchase orders through PODIUM based on their systems, processes, and technical capabilities.
This role requires a strong combination of customer service, business process analysis, and hands-on experience with Microsoft Power Platform and advanced Excel. You will work directly with customers to understand their workflows and data requirements, translate their needs into practical solutions, and coordinate implementation, testing, training, and adoption with internal technical teams. Prior EDI experience is not required. The selected candidate will learn the applicable integration processes while working with customers and internal technical teams.
Qualifications
- Hands-on experience using Microsoft Power Apps, Power BI, and Power Automate to develop or support business solutions
- Advanced Microsoft Excel skills, including formulas, XLOOKUP, PivotTables, Power Query, data cleansing, and reporting automation
- Strong customer-facing experience in system implementation, onboarding, business analysis, technology solutions, and/or client services
- Experience gathering customer requirements and translating them into system, reporting, automation, or process solutions
- Ability to understand customer workflows, systems, data requirements, and technical capabilities
- Experience creating reports, dashboards, data visualizations, or automated workflows
- Ability to lead customer meetings, system demonstrations, training sessions, and solution walkthroughs
- Strong communication, presentation, problem-solving, organization, and project coordination skills
- Ability to work effectively with customers and cross-functional business and technical teams
- Ability to travel as business needs require
Main Job Duties
- Serve as a primary customer-facing resource for PODIUM implementations and ongoing support
- Lead customer discussions to understand purchase-order workflows, systems, data requirements, and technical capabilities
- Coordinate solutions that enable customers to submit purchase orders through PODIUM
- Translate customer needs into clear system, data, reporting, automation, and integration requirements
- Build, configure, enhance, and support solutions using Microsoft Power Apps, Power BI, Power Automate, and Excel
- Clean, transform, validate, reconcile, and analyze customer and operational data using Excel and Power Query
- Develop dashboards, automated reports, workflows, and process improvements
- Coordinate data mapping, system testing, troubleshooting, and implementation with customers and internal technical teams
- Conduct platform demonstrations, customer training, and solution walkthroughs
- Document customer requirements, processes, configurations, testing results, and implementation decisions
- Maintain clear and consistent customer communication throughout implementation and ongoing support
Preferred Skills
- Experience supporting external customers through software or system implementations
- Experience connecting Microsoft Power Platform solutions to Excel, SharePoint, Dataverse, SQL, or other business data sources
- Knowledge of data modeling, data transformation, workflow analysis, or user acceptance testing
- Experience working with purchase-order, order-management, logistics, or supply chain data
- Project coordination or project management experience
- Familiarity with APIs, EDI, or other system-to-system integrations is helpful but not required
Who Is OOCL Logistics? OOCL Logistics is a global provider of innovative logistics and supply chain solutions, with an extensive network of more than 140 offices in over 40 countries. We support customers with global sourcing and supply chain management needs through end-to-end international logistics programs, transportation, warehousing, distribution, and 3PL & 4PL solutions.
Benefits Package includes:
- Medical and dental premiums 100% company-paid
- Vision coverage option
- 401(k) retirement plan and company-funded pension plan
- Paid time off, separate paid sick time, and personal days
- Paid major holidays
- Tuition assistance after 12 months
- Employee Assistance Program
All employment is contingent upon the successful completion of a background check.
Compensation
The annualized base salary for this position ranges from $80,000.00 to $85,000.00 excluding fringe benefits. If hired at OOCL Logistics, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.
OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocllogistics.com.