Position Summary This position supports the success of students and the College through the proctoring of admissions, program area, and/or certification exams. Responsibilities include greeting and registering testing candidates, proctoring exams, and following prescribed testing procedures. This position requires a high level of customer service, strong attention to detail, and a commitment to maintaining the integrity and confidentiality of the testing process. Incumbent works under the direction of the Testing Center Coordinator. ## Essential Functions 1. Provide excellent customer service to all visitors to the Testing Center. 2. Obtain and maintain test proctor/administrator certifications for all exams requiring it. 3. Maintain consistent attendance while administering and proctoring exams at the Testing Center and community partner locations as required. 4. Maintain the integrity and security of testing and the Testing Center by following all established policies and procedures. 5. Organize, file, and input exam data with a high level of accuracy. 6. Work with and protect confidential information. 7. Ensure testing charges are posted and collected. 8. Troubleshoot technical issues related to exam software or equipment. 9. Perform other duties as assigned. ## Requirements Education and Experience Requirements: 1. One (1) year customer service experience required. 2. High school diploma or equivalent. 3. Demonstrated customer service skills in highly interactive service environments. 4. Demonstrated problem solving, communication, and interpersonal skills. 5. Attention to detail with an ability to organize duties and establish priorities. 6. Demonstrated ability in maintaining institutional integrity and following procedures. 7. Proven track record of dependability and maintaining consistent performance. 8. Proficient with computers and software systems with working knowledge of Microsoft Office applications. Experience Preferred: 1. Experience working in an academic or testing environment preferred. 2. Spanish speaking proficiency desirable. Physical Requirements: 1. Typically, the employee may sit comfortably to perform work; however, there may be some walking, standing, bending, carrying light items, etc. Special physical demands are not required to perform the work. 2. Risks found in the typical office setting, which is adequately lighted, heated, and ventilated. ## Additional Information **WORK HOURS: ** Between the hours of Monday through Thursday from 8:00 a.m. to 8:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m. **CONDITIONAL OFFER: ** A conditional offer of employment will be made pending satisfactory completion of a background investigation. We are an Equal Opportunity Employer and qualified applicants from all backgrounds are encouraged to apply.