The primary role of the CSR is to provide amazing customer service to our clients, account executives, employees and vendors.
ESSENTIAL DUTIES AND RESPONSIBILITIES & QUALIFICATIONS:
This is a full time position that requires regular, reliable and punctual attendance. To perform this job effectively, an individual must be able to perform each essential duty satisfactorily. Answer phones, transfer calls and locate/page people as needed Organize and track incoming service requests; Professionalism: Approaches others in a tactful and respectful manner; and reacts well while under pressure. Accepts responsibility for own actions and follows through on commitments; Has strong time management, organizational and negotiation skills; Customer Service: Responds promptly to customer needs and manages difficult and/or emotional customer situations; Team Work: Supports the organization’s goals and values, gives and welcomes feedback and contributes to building a team spirit; Ethics: Works with integrity, treats people with respect, and inspires the trust of others. Has strong Oral and Written Communication skills: Listens and receives clarification; able to read and interpret written information; Quality Management: Demonstrates accuracy and is thorough, while monitoring own work to ensure quality; and applies feedback to improve performance. Adaptability: Adapts to changes in the work environment and is able to deal with the frequent changes, delays, and/or unexpected events; Dependability: Follows instruction, responds to management direction, keeps commitments, and takes responsibility for own actions; Knowledge: Must have mortgage experience.