Information Technology Coordinator
FLSA Status:
Non-Exempt Created: July 2025
Safety Sensitive:
No
Last Revised: October 2026
DEFINITION:
Under general direction, plans, coordinates, and administers the organization's information technology systems, infrastructure, and services; provides technical support to staff and patrons; and serves as the primary technology resource, ensuring secure, reliable, and effective use of technology across the organization.
DISTINGUISHING CHARACTERISTICS:
This is a single-position classification responsible for the day-to-day administration and support of the organization's technology systems and services. The incumbent works with considerable independence, exercising judgment in the selection and application of technical solutions, and coordinates with outside vendors and service providers to meet organizational technology needs. This class is distinguished from higher-level information technology management positions in that it does not have supervisory responsibility over subordinate staff or organization-wide technology strategy and budget authority.
ESSENTIAL FUNCTIONS:
(Performance of these functions is the reason the job exists. Assigned job tasks/duties are not limited to the essential functions).
- Provides technical support and troubleshooting assistance to staff for hardware, software, mobile devices, printers, and cloud-based applications.
- Administers user accounts, permissions, email services, and productivity platforms, including Microsoft 365.
- Deploys, configures, maintains, and supports desktop computers, laptops, mobile devices, printers, and related technology equipment.
- Maintains inventory records for technology assets, software licenses, warranties, and subscriptions.
- Coordinates technology onboarding and offboarding processes for employees.
- Monitors and maintains endpoint security solutions, system updates, and cybersecurity best practices.
- Coordinates backup and recovery procedures to help ensure business continuity.
- Researches, evaluates, and recommends technology solutions that improve organizational efficiency and patron services.
- Leads and coordinates technology-related projects, including hardware refreshes, software deployments, and system upgrades.
- Develops and maintains technology documentation, procedures, and user guides.
- Coordinates with external vendors, managed service providers, software providers, and support organizations.
- Assists with technology budgeting, purchasing recommendations, and lifecycle planning.
- Provides technology training and guidance for staff.
- Provides digital literacy programs for patrons.
- Supports technology needs for meetings, presentations, board meetings, and organizational events.
- Maintains awareness of emerging technologies and recommends improvements where appropriate.
- Performs other technology-related duties as assigned.
QUALIFICATIONS FOR EMPLOYMENT:
Knowledge, Skills, and Abilities: (KSAs are the attributes required to perform a job; generally demonstrated through qualifying experience, education, or training.)
Knowledge of:
Microsoft Windows operating systems and Microsoft 365 applications, administration, and support;
Computer hardware, software, networking, and mobile device troubleshooting techniques;
Endpoint security tools, cybersecurity best practices, and system update and patch management;
Technology asset inventory, software licensing, and lifecycle management practices;
Project coordination principles as applied to technology deployments and upgrades;
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