About Nation Safe Drivers:
We power what moves you. NSD stands among the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty “niche” products, while also providing additional sources of revenue for your business.
Our dedication to excellence is one reason we have the pleasure of working with thousands of insurance companies, agencies, automobile dealerships, finance institutions, associations, cellular phone companies and many other businesses throughout the country. NSD’s unique arrangement allows us to provide companies like yours with a hassle-free source of revenue without an increase in overhead and staffing.
This partnership will allow you to provide your customer with benefits and services that they are currently not receiving. Our benefits will also help to increase your overall sales, which will ultimately increase your bottom line. Our years of experience in the automotive industry gives us the foresight and flexibility of tailoring supplemental products to compliment your current benefits and services.
NSD services over fifteen million customers annually. Our steady growth is due to higher commissions, superior products, service, fast claims response and total support when you need it.
We believe the more value we offer to your customer, the more profit you will earn. By offering NSD’s programs, you will join the large family of NSD’s agents, already on “a road more profitable.”
Position Summary:
The Network Senior Account Executive leads business planning, commercial relationship management, and strategic optimization for an assigned territory within the company's towing and roadside assistance provider network. The position evaluates provider coverage, financial performance, service quality, and operational risk; develops territory plans; and exercises independent judgment in recommending and implementing commercially significant network improvements within delegated authority.
As the principal commercial relationship owner for assigned providers, the position evaluates competing business priorities, negotiates rates and terms within approved parameters, recommends exceptions or escalations, and determines appropriate provider development and performance-improvement approaches. The role works across functions to balance network capacity, provider sustainability, service quality, and company cost objectives.
The position also establishes territory-level approaches to improve digital dispatch adoption, electronic service acceptance, and provider compliance with Estimated Time of Arrival (ETA) and Actual Time of Arrival (ATA) expectations. Routine tracking and administrative follow-through support, rather than define, the position's primary business responsibilities.
Key Responsibilities
Territory Ownership and Network Development
- Develop, prioritize, and execute territory business strategies based on independent evaluation of network coverage, service availability, costs, and operational risk.
- Analyze capacity, market conditions, and geographic coverage gaps; determine provider acquisition priorities and recommend investments or changes to the network.
- Build and maintain strong relationships with existing providers to improve retention, engagement, responsiveness, and willingness to accept service requests.
- Design and adjust territory-specific plans to address service shortages, provider concentration, seasonal demand, and material operational challenges.
- Monitor provider participation and identify opportunities to strengthen the network's ability to support customers 24 hours a day, 365 days a year.
Provider Performance and Accountability
- Monitor provider performance against established service-level expectations, including call acceptance rates, ETA accuracy, ATA compliance, cancellation rates, communication, and customer satisfaction.
- Evaluate significant provider performance deficiencies, select appropriate commercial or operational remediation strategies within delegated authority, and recommend contract or network changes when warranted.
- Ensure providers consistently use the company's designated digital dispatch platform or network to receive and accept service calls, update job status, and communicate service progress.
- Identify and resolve barriers that prevent providers from accepting calls, meeting arrival commitments, or completing services successfully.
- Recognize high-performing providers and develop strategies to sustain strong performance and engagement.
Cost Management and Rate Negotiation
- Analyze and manage territory-level commercial performance, making recommendations and decisions that balance service cost, provider coverage, quality, and customer outcomes.
- Lead provider rate and commercial-term negotiations; exercise discretion within delegated approval limits and prepare business cases for material exceptions requiring higher-level approval.
- Analyze pricing trends, service types, geographic cost differences, and provider utilization to identify cost-saving opportunities.
- Independently evaluate rate increase requests and commercial alternatives using financial, market, and service data; approve within assigned limits or recommend a course of action to leadership.
- Develop and implement strategies to reduce unnecessary expenses, repeat dispatches, avoidable cancellations, and other preventable service costs.
Customer Experience and Service Quality
- Assess systemic provider-related service issues and determine or recommend corrective business strategies that improve customer experience.
- Partner with internal operations, dispatch, customer service, and other relevant teams to resolve escalated service concerns.
- Interpret customer feedback, service data, and performance trends to identify root causes, evaluate alternatives, and implement sustainable territory-level improvements.
- Ensure providers understand service expectations, communication standards, professionalism requirements, and the importance of timely and reliable service delivery.
Provider Relationships and Commercial Management
- Function as primary commercial relationship manager for assigned providers, leading business reviews and negotiating solutions to material performance, pricing, and service issues.
- Communicate company expectations, operational updates, program changes, and new business opportunities.
- Manage provider engagement throughout the relationship lifecycle, from onboarding and activation through ongoing performance management and retention.
- Collaborate with internal teams to ensure provider contracts, rates, insurance documentation, and other required records remain current and accurate.
- Collaborate with the Account Executive and other support personnel to ensure timely execution of provider agreements, system updates, billing resolutions, and administrative follow-through.
Digital Network Adoption and Compliance
- Drive provider adoption and consistent use of the company's digital service network.
- Ensure providers are equipped and enabled to receive, accept, and manage service requests electronically.
- Monitor digital acceptance, status updates, ETA submissions, ATA reporting, and required job communications.
- Identify providers who are not using the platform consistently and implement education, engagement, or corrective action plans.
- Partner with technology and operations teams to resolve system access, integration, and usability issues affecting provider participation.
Reporting and Cross-Functional Collaboration
- Interpret territory performance, provider coverage, cost, service quality, and digital adoption indicators to identify business risks and set strategic priorities.
- Apply business analysis and independent judgment to compare options, allocate attention and resources, measure results, and refine territory strategy.
- Collaborate with Network Operations, Dispatch, Customer Service, Finance, Procurement, Compliance, and other internal teams.
- Maintain accurate provider relationship notes, territory plans, negotiation records, and performance documentation.
- Present evidence-based recommendations to leadership on network strategy, pricing, provider development, contract decisions, and material operational improvements.
Decision-Making and Scope of Authority
Lead cross-functional initiatives to address recurring network deficiencies, improve provider economics, and advance territory-level operational objectives.
Assess options and make decisions within documented delegated authority; elevate decisions outside approval limits with analysis and recommended alternatives.
Exercise independent judgment on significant territory business matters, including provider mix, commercial priorities, remediation approaches, and recommendations affecting cost, capacity, and service quality.
Qualifications
- 5+ years of experience in account management, provider network management, vendor relations, business development, transportation, towing, roadside assistance.
- Bachelor’s degree in business administration, Management, Finance, or related field preferred, or equivalent relevant professional experience.
- Demonstrated experience managing a geographic territory, commercial relationships, or a portfolio of service providers.
- Experience negotiating rates, managing service costs, and improving operational performance.
- Strong relationship-building, communication, negotiation, and critical thinking skills.
- Ability to interpret performance data, identify trends, and develop actionable improvement plans.
- Comfort working with digital platforms, dispatch systems, CRM tools, and reporting applications.
- Strong organizational skills and the ability to manage competing priorities in a fast-paced, service-driven environment.
- Experience in towing, roadside assistance, fleet services, automotive services, or other time-sensitive field service networks is strongly preferred.
Key Performance Indicators (KPIs)
Performance may be measured against the following metrics:
- Territory service cost and cost-per-event improvement.
- Provider call acceptance rate and provider retention.
- Provider coverage and network capacity by geography and service type.
- ETA compliance and ATA performance.
- Digital network adoption and electronic call acceptance.
- Customer satisfaction and provider-related complaint rates.
- Provider cancellation rates and service completion performance.
- Rate competitiveness and negotiated cost savings.
- Resolution of recurring provider performance issues.
- Completion of territory development and network improvement objectives.
Success Profile
The successful candidate is a commercially minded relationship manager who takes ownership of territory results. They balance cost control with service quality, understand how provider relationships influence operational performance, and proactively build a dependable network that consistently supports the company's 24/7/365 service commitments.
This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons.