Novaspect, Inc., an Emerson Impact Partner, is seeking a Senior Service Coordinator – Reliability Solutions to lead the planning, scheduling, and coordination of field service resources. This role owns the service schedule and aligns customer commitments with technician availability, capabilities, workload, geography, travel requirements, and business priorities.
This is more than a dispatching role. You enjoy turning a complicated workload into a clear, executable plan. You look beyond today’s schedule, anticipate conflicts, and act before they become problems. Most importantly, you take ownership: ensuring the right resource is assigned to the right work, properly prepared, at the right time The Senior Service Coordinator looks ahead, identifies resource conflicts and capacity constraints, adjusts plans as conditions change, and ensures technicians have the information and prerequisites needed to execute their work successfully. The role also supports complex service engagements, quoting, service-order administration, customer communication, and continuous improvement.
Senior Service Planner Essential Duties and Responsibilities
- Plan and assign field resources based on customer requirements, technician availability, technical capabilities, workload, geography, travel, and service priorities
- Maintain forward visibility of service demand and capacity; proactively identify conflicts, coverage gaps, and resource constraints before they impact customers
- Rebalance and reassign work as priorities, customer requirements, and technician availability change; clearly communicate impacts to technicians, customers, Sales, supervisors, and service leadership
- Review service scope and scheduling requirements before assignment and confirm job readiness, including customer timing, site access, travel, documentation, and other prerequisites
- Coordinate larger, multi-technician, multi-site, or multi-day service engagements, including resource plans, milestones, stakeholder communication, and schedule dependencies
- Provide supervisors and service leadership with scheduling and capacity visibility to support workload, staffing, overtime, travel, and resource-allocation decisions
- Prepare and coordinate complex service-support quotations in Salesforce; reconcile customer purchase orders with service details and incorporate anticipated work into planning
- Set up and track service orders in IFS and coordinate required handoffs through service completion, customer reporting, and invoicing
- Lead customer conversations - including kickoff, schedule updates, issue resolution, and other complex or critical discussions - with professionalism and clarity
- Develop and maintain planning and scheduling best practices; identify opportunities to improve schedule stability, resource utilization, communication, and service execution
Senior Service Planner Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred
- 4+ years of experience in industrial service, field-service scheduling, workforce planning, service coordination, dispatch, project coordination, or a related environment
- Demonstrated ability to plan and schedule multiple field resources across competing customer requirements and changing priorities
- Strong organizational, prioritization, problem-solving, communication, and customer-service skills
- Ability to understand service scope and translate it into resource, schedule, and execution requirements
- Proficiency with Microsoft Office and experience with ERP, CRM, order-processing, field-service-management, or workforce-scheduling systems; IFS and Salesforce experience preferred
- Industrial reliability, maintenance, condition monitoring, rotating equipment, automation, mechanical service, outage, or shutdown coordination experience is a plus
Senior Service Coordinator Physical Requirements
- Ability to work extended periods at a computer and manage multiple priorities in a dynamic service environment
What Success Looks Like
- Service work is planned through a consistent, centralized scheduling process with clear ownership
- Capacity constraints and scheduling conflicts are identified early and resolved proactively
- Technicians are appropriately assigned, prepared, and equipped with the information needed to execute scheduled work
- Customer priorities are reflected in resource decisions, and schedule changes are communicated clearly
- Supervisors and technical leaders spend less time on routine scheduling and more time supporting people, technical quality, and customers
Senior Service PlannerPay:
- Base Salary Range: $80,000 - 90,000
- Potential Bonus: 5%
The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
Senior Service Planner Benefits:
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
- Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
- 401K with 4% company match
- Employee Stock Ownership Plan (ESOP)
- Excellent health & wellness benefits
- Student debt & tuition reimbursement
- Referral bonus
Who We Are:
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.