Summary & Qualifications:
Position Summary This position oversees the day-to-day operations of NMC’s two Testing Centers, including supervising proctors, overseeing placement testing, NMC tests, certification exams, and exams for other colleges and universities and community members seeking industry certifications. The Testing & Data Specialist also provides specialized data analysis support for student success efforts.
Qualifications
Required
- Associate’s Degree
- Experience with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Excel, Explorer-web browsing)
- Experience using Google Workspace, and video communication tools (e.g. Google Meet and Zoom)
- Minimum of 2 years customer service experience
Preferred
- Bachelor’s Degree
- One year of management or supervisory experience
- One year of experience using Starfish/MySuccess
- One year of experience utilizing Banner or other student database system
- Experience working in the education industry
- Knowledge of higher education and professional tests, best practices, and industry trends
Essential Responsibilities Testing Center Management & Administration
- Hires, trains, and maintains proctoring staff schedules
- Proctors tests when other schedules cannot accommodate or when additional capacity is needed
- Supervises the test proctor team in accordance with NMC's policies, including assigning and directing work, appraising performance, and addressing problems or gaps
- Maintains testing certifications for the Testing Centers and oversees employee training for all necessary certifications
- Monitors balance between in-person testing needs and online proctoring to ensure staffing levels are appropriate to ensure academic integrity of the testing process
- Stay up to date on testing best practices and technology solutions and provide troubleshooting when systems fail, or other solutions may be more appropriate for faculty and students' testing needs
Testing Coordination and Communication
- Administer and proctor certification exams for testing venues according to their specific client requirements
- Maintain records of administered tests and submit monthly reports to relevant areas and testing companies
- Maintain academic integrity at testing centers, including working with proctors to notify faculty of testing irregularities and suspected cheating, and entering these incidents as Red Flags (Maxient system) for the student judicial process.
- Updates Testing Center webpages with semester hours
- Along with Proctors, communicates with students and staff about math placement scores, ensures placement is documented appropriately, and supports student understanding of this measure
- Communicates and coordinates with NMC faculty, other college and university testing centers, and community members in order to accommodate their testing needs
Student Success & Retention Data Analysis
- Works with Student Success Coordinator and Director of Student Success & Retention to support student success and retention data collection and analysis
- Monitors leading indicators to inform planning of work and strategic decision-making
- Manages data collection and reporting schedule and shares with appropriate Student Success & Retention teams
- Contribute to and support My Success (early alert system) continuous improvement processes
Work Environment Lifting Activities Most frequently lifted object: 20-29 lbs. lifted to waist level; carried 1-9 feet (Occasionally) Heaviest object lifted: 20-29 lbs. lifted waist level; carried 1-9 feet (Occasionally) Non-lifting Repetitive Activities Arm Movement (Continuously) Bending (Occasionally) Gripping (Several times per day) Kneeling (Occasionally) Leaning (Occasionally) Leg Movement (Continuously) Sitting (Continuously) Squatting (Several times per day) Standing (Continuously) Talking (Continuously) Typing (Continuously) Walking (Continuously) Writing (Several times per day) Other Physical Demands Close visual work Irregular working hours Prolonged visual work Travel Mental Demands Complicated Planning Exercising Independent Judgment Minimal Guidance or Direction Performing Multiple Functions/Activities Persuading Others
Benefits
Exceptional benefits package, including medical, dental, and paid sick leave. Up to four weeks paid vacation within the first year of employment. NMC paid tuition benefits. For more benefit details, visit our Flexible Benefits Guide