JOB TITLE: Case Planner
REPORTS TO: Program Supervisor – Family Connections
DEPARTMENT: ACS
JOB TYPE: Full Time
OBJECTIVES: Reporting to the Program Supervisor – Family Connections, the Case Planner will be responsible for strengthening family stability, ensuring child safety, and improving outcomes for children and families through comprehensive case management and service coordination. This individual will build effective partnerships with families, schools, child welfare agencies, and community providers to drive meaningful progress and achieve program goals. The Case Planner will deliver trauma-informed, culturally responsive support while maintaining compliance with ACS standards, documentation requirements, and reporting deadlines. This role is committed to empowering families, promoting self-sufficiency, and contributing to high-quality service delivery under the leadership of the Program Supervisor.
DUTIES AND RESPONSIBILITIES:
- Provide case management, counseling, and supportive services to children and families in home, school, and community settings.
- Conducted comprehensive psychosocial and family assessments to identify needs, risks, strengths, and service priorities.
- Develop and implement individualized family service plans designed to enhance child safety, family stability, and overall well-being.
- Coordinate preventive, counseling, educational, and community-based services to support positive outcomes for children and families.
- Deliver intensive outreach services, including home visits, school visits, family conferences, and collaboration with child welfare stakeholders.
- Completed safety and risk assessments, ensuring compliance with ACS guidelines and required timeframes.
- Facilitated family engagement and participation in Family Team Conferences (FTCs) to promote goal achievement and service completion.
- Connected families with community resources, advocacy services, and support programs to address identified needs and strengthen protective factors.
- Maintained accurate, timely documentation of assessments, service plans, case notes, and client progress within CONNECTIONS and PROMIS databases.
- Applied ACS best practices, training, and evidence-based interventions to improve service delivery and support successful family outcomes.
SPECIFIC SKILLS:
- Skilled at conducting comprehensive psychosocial, safety, and risk assessments to identify family strengths, needs, and service priorities.
- Experienced in developing and implementing individualized service plans that promote family stability, child safety, and positive outcomes.
- Proficient in providing case management, crisis intervention, and counseling services to children and families in home and community settings.
- Effective at building collaborative relationships with families, schools, ACS, and community partners to coordinate supportive services.
- Strong advocate for connecting families to community resources, strengthening protective factors, and increasing access to needed support.
- Detail-oriented in maintaining accurate case documentation and managing compliance requirements.
CORE COMPETENCIES:
- Excellent work ethic
- Commitment to working in a mission-driven organization.
- Demonstrated personal ethics and values.
- Cross-team collaboration and cooperation
- Team player who works well with a diverse group of people.
QUALIFICATIONS:
- Bachelor’s or Master’s degree in Human Services.
- Experience supporting children and families for diverse cultural and socioeconomic backgrounds.
- Experienced in case management, family assessments, service planning, and implementation of evidence-based interventions.
- Proficient in CONNECTIONS and PROMIS databases.
- Culturally competent and bilingual (English/Spanish), with commitment to professional development and family-centered practice.
COMPENSATION AND BENEFITS:
This position is covered under 1199 SEIU collective bargaining agreement. Salary and benefits are determined in accordance with the union contract and applicable pay scales.
Salary: $58,000 - $63,000.
ABOUT NORTHSIDE
Northside Center for Child Development serves more than 5,500 children and families across New York City each year through high-quality, outcome-driven behavioral health, early childhood education, and enrichment services. With over $34 million in annual funding, Northside provides the comprehensive support children and families need to overcome adversity, build resilience, and pursue their dreams.
Founded in 1946 in Harlem, Northside has been a cornerstone of the community for eight decades, leading the way in integrating education and mental health to support children’s development. Several of Northside’s innovative programs were the first of their kind in Harlem, setting standards of care that continue to influence social service agencies throughout the United States today.
Northside’s founders, Drs. Kenneth B. and Mamie Phipps Clark, were renowned, pioneering psychologists whose groundbreaking research was instrumental in the 1954 Brown v. Board of Education landmark Supreme Court decision that declared school segregation unconstitutional. Their belief in the worth, dignity, and potential of every child continues to guide Northside’s mission and inspire its work today. Northside is driven by its vision and principle, “Each Child…First Chance.”
For more information on Northside Center for Child Development, please visit www.northsidecenter.org.