Northern Cheyenne Communications Corporation ** Title: System Administrator Department: NCCC Reports To: General Manager Open Until Filled** Summary The System Administrator ensures the reliability and security of the Northern Cheyenne Communication Corporation (NCCC) broadband infrastructure, providing optimal connectivity and performance for customers. This role involves maintaining NCCC's Internet Service Provider (ISP) network and Fiber-tothe-Home (FTTH) infrastructure in compliance with industry standards and service level agreements (SLAs). Responsibilities: Fiber-to-the-Home network • Maintain fiber optic infrastructure consisting of fiber cables, splice enclosures, and distribution panels across the Northern Cheyenne Reservation. • Administer and support Passive Optical Network (PON) equipment, voice, data and broadband services. • Monitor network performance (availability, utilization, throughput, and latency), diagnose and resolve network-related issues promptly to minimize downtime. Conduct routine testing and analysis of all network facilities elements (including power, software, throughput, and lines). • Monitor and maintain fixed wireless networks. Central Office • Install, upgrade, and update server hardware and software. Conduct regular hardware inspections and replace faulty components as needed. • Schedule and monitor regular system backups and ensure the ability to recover data in case of an emergency. Periodically restore backups on other network hardware to test backup facilities. • Provide detailed documentation of network configurations, processes, and procedures including records and reports regarding network operations and maintenance. • Supervise technicians that perform the following tasks: technical support; troubleshoot and diagnose network; and maintain fiber infrastructure. • Utilize Help Desk system to track trouble tickets and response times to ensure customer satisfaction. • Support and maintain Business Office data and voice networks. Operations, Security, and Compliance Policies • Develop and maintain Cybersecurity Risk Management Plan based on the National Institute of Standards and Technology (NIST) framework. • In conjunction with the General Manager, establish and enforce Acceptable Use Policy. • Develop and maintain disaster recovery plans to ensure business continuity in case of major network failures or disasters. • Create a comprehensive Optical Fiber Maintenance Plan to safeguard against physical damage, environmental factors and gradual degradation. Qualifications: • A Bachelor's degree with 4-10 years of experience is preferred. Alternatively, candidates with 4-10 years of related experience and/or training, or an equivalent combination of education and experience, will also be considered. • Understanding of FTTH design and implementation. Experience and knowledge of PON technology, architecture, and equipment (i.e., Calix). • Knowledge of Layer 2 and Layer 3 networking equipment (i.e, Arista) and routing protocols. • Strong proficiency with server operating systems (i.e, Linux, Microsoft) and virtual server management and monitoring tools. • Demonstrate commitment to professional development and a willingness to stay updated with the latest industry trends and technologies. • Demonstrate ability to effectively communicate technical concepts to a diverse audience including, employees, customers, and vendors, who may not have a background in industry-specific terminology, systems, or processes. • Ability to write routine reports and correspondence. Ability to speak effectively to groups of customers, employees, or vendors individually or in groups. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Abil ty to delegate assignments and effectively monitor and document progress when needed. • This role involves frequent sitting, standing, walking, bending, and reaching; occasionally, candidates may be required to climb ladders and/or lift and carry items up to 25-50 pounds. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. At NCCC, we strive to create a professional atmosphere where employees, customers, and vendors are treated with respect and integrity, regardless of racial or cultural differences. All staff members are expected to contribute to a culture of cooperative teamwork by practicing effective conflict resolution, clear communication, and maintaining general decorum. Demonstrating a strong work ethic with consistent punctuality and attendance is essential, as is actively participating in meetings and projects, and proactively identifying and addressing issues. Adherence to company policies and procedures is mandatory, and employees are encouraged to continuously seek opportunities for professional development and improvement. Maintaining a customer-focused approach and fostering innovation and initiative are key expectations to ensure a safe, productive, and forward-thinking work environment. To Apply Submit a cover letter and resume by email to lane.spottedelk@palmettoeng.com with subject line System Administrator.