Description PRIMARY PURPOSE: The Program Coordinator performs administrative duties and operational tasks for the Food 4 Kids weekend backpack program and School Pantry Program, with the flexibility to engage in projects and strategic initiatives as needed.
MINIMUM QUALIFICATIONS:
Education:
- Associate’s degree in social sciences preferred or an equivalent combination of education and work experience
Special Knowledge/Skills/Abilities:
- Able to work independently in a variety of environments with people of diverse backgrounds
- Comfortable visiting program sites covering our 12-county service area
- Strong focus on client satisfaction and customer-centric attitude
- Detail-oriented, compliance-minded, and excellent communication skills
- Intermediate skills with Microsoft applications
- Able to meet deadlines and adhere to strict timeframes
- Comfortable in a fast-paced environment
Experience:
- One year of experience in the non-profit/customer service industry preferred
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Engage with various external program stakeholders to maintain positive relationships and provide excellent customer service (e.g., site staff, district staff, volunteers, donors)
- Collaborate with Program Specialists to coordinate program efforts internally with Production, Transportation, and other Operations departments
- Work with Program Specialists to facilitate site onboarding, training, and compliance paperwork
- Create, maintain, update, and distribute program documents, agreements, trainings, outreach materials, and SOPs
- Monitor site orders and order fulfillment process; resolve order fulfillment issues
- Maintain program records in the Ceres database
- Visit program sites to assist with distributions
- Identify program areas for continuous improvement and increased efficiency and effectiveness
- Recruit new sites based on the hunger index (among other factors) to ensure strategic and equitable growth of the program
- Represent Programs in external and internal meetings and projects as needed
- Support survey development and evaluation for continuous program improvement
- Support other NTFB departments through occasional story collection, advocacy efforts, donor interaction, canned food drive initiatives, speaking engagements, etc.
- Perform other tasks and duties as assigned
MENTAL DEMANDS:
- The person in this position needs to adapt well in the face of workplace stressors, such as customer complaints, compliance offenses, maintaining the safety of people and property and competing priorities.
- The person should be able to quickly diagnose and resolve issues.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee must occasionally lift and move up to 35 pounds.
ENVIRONMENTAL FACTORS:
- Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic).
- This person should have the ability to work outdoors at a variety of locations. This program operates in non-hazardous weather conditions rain or shine, year-round.
- Reliable transportation and a valid DL and insurance is required for travel to sites within our 12-county service area
The mental and physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.
The North Texas Food Bank is an equal opportunity employer.