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Added 47 mins ago
Training Facilitator
North End Teleservices, LLC
Omaha, NE
Added 47 mins ago
Training & Performance Support Specialist
North End Teleservices, LLC
Omaha, NE
Added 47 mins ago
Instructional Designer & Curriculum Specialist
North End Teleservices, LLC
Omaha, NE
Added 47 mins ago
Customer Service Team Lead
North End Teleservices, LLC
Omaha, NE
Added 47 mins ago
Business Data Analyst
North End Teleservices, LLC
Omaha, NE
Added 2 hours ago
Corporate Security Specialist
North End Teleservices, LLC
Omaha, NE
Added 4 hours ago
Customer Service Representative
North End Teleservices, LLC
Omaha, NE
Must have demonstrated excellent interpersonal and leadership skills
Added 4 hours ago
Bilingual Intake Specialist- Work From Home (Open to NON-Omaha Metro Area Residents ONLY)
North End Teleservices, LLC
Omaha, NE
Must have excellent communication skills and be fluent in Spanish and English, to assist our customer · Must have demonstrated excellent interpersonal and leadership skills
Added 5 hours ago
Intake Specialist Work From Home-( This is Open to Non-Omaha Metro Area Residents ONLY )
North End Teleservices, LLC
Omaha, NE
Must have reliable internet service in order to be able to work from home · Must have demonstrated excellent interpersonal and leadership skills
Added 4 days ago
Intake Specialist- Work From Home
NORTH END TELESERVICES LLC
Grand Island, NE
- Must have reliable internet service in order to be able to work from home · - Must have demonstrated excellent interpersonal and leadership skills
Added 22 days ago
Bilingual Intake Specialist- Work From Home
NORTH END TELESERVICES LLC
Grand Island, NE
Preferred Skills: - Must have excellent communication skills and be fluent in Spanish and English, to assist our customer · Must have demonstrated excellent interpersonal and leadership skills
Added 22 days ago
Intake Specialist- Work From Home
NORTH END TELESERVICES LLC
Grand Island, NE
- Must have reliable internet service in order to be able to work from home · - Must have demonstrated excellent interpersonal and leadership skills
Added 26 days ago
Bilingual Intake Specialist- Work From Home - 2-Day Hiring Event - October 19th and 20th - Grand Island NDOL Office
NORTH END TELESERVICES LLC
Grand Island, NE
Must have excellent communication skills and be fluent in Spanish and English, to assist our customer · Must have demonstrated excellent interpersonal and leadership skills
Added 26 days ago
Intake Specialist- Work From Home - 2-Day Hiring Event - October 19th and 20th - Grand Island NDOL Office
NORTH END TELESERVICES LLC
Grand Island, NE
Must have reliable internet service in order to be able to work from home · Must have demonstrated excellent interpersonal and leadership skills
Added 28 days ago
NE
Shuttle Driver ($500 Bonus After 90 Days)
North End Teleservices, LLC
Omaha, NE
- Up to $23 USD / hour
Morning Shift: 5:00 AM–11:00 AM · Evening Shift: 3:00 PM–9:00 PM
Added 28 days ago
NE
Procurement Manager
North End Teleservices, LLC
Omaha, NE
- $75,000 to $85,000 USD / year

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North End Teleservices, LLC

Business Data Analyst

Omaha, NE, United States

Apply on northendteleservices.isolvedhire.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Job Summary:

The Business Data Analyst supports decision-making across North End Teleservices by investigating and managing business processes and changes in business performance and recommending actions backed by data. Reporting to the Senior Director of Project and Contract Management, this role partners with leaders across departments to determine what changed, assess the factors driving the change that may include improvements or decline in performance, and articulate where actions could have the greatest impact.

Key Responsibilities:

Enterprise Analysis and Investigation

Translate business questions into analysis plans. Identify and combine approved data from Operations, Workforce Management, Finance, Human Resources, Quality, Training, and other functions.
Strong relationships across disciplines and all levels of leadership.
Able to work with a project management discipline utilizing PM best practice tools.
Investigate unexpected results and recurring issues by comparing performance across programs, teams, cohorts, and time periods. Test plausible explanations with data and validate findings with process owners.
Build functional department and operational knowledge necessary to do the work.
Assess trends, risks, and opportunities tied to company priorities, including revenue, profitability, retention, engagement, and client satisfaction.

Recommendations and Follow Through

Present findings in plain language. Recommend practical actions, explain tradeoffs and expected impact where measurable, and communicate assumptions and limitations.
Partner with business owners to define success measures, track results after changes are implemented, and recommend adjustments based on the outcome.

Reporting and Data Quality

Build and maintain Power BI dashboards, scorecards, and recurring reports that help leaders monitor performance and spot changes that warrant investigation.
Reconcile source data, investigate discrepancies, and document metric definitions and calculation logic so teams can interpret results consistently.
Handle employee, client, and financial data in accordance with company confidentiality, security, and access requirements.
Duties, responsibilities, and activities may change at any time with or without notice.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Skills:

Experience in contact center operations, workforce analytics, financial performance analysis, or client reporting.
Experience with Power BI data modeling, Power Query, DAX, or scenario analysis.

Key Qualifications:

At least three years of experience in business data analysis, business intelligence, or a related analytical role.
Demonstrated ability to independently investigate a business problem, test possible causes, and translate findings into an actionable recommendation.
Proficiency in Excel and SQL for preparing, combining, and validating data. Experience building dashboards in Power BI or a comparable business intelligence platform.
Ability to present findings to technical and nontechnical audiences and manage competing requests across departments.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Apply on northendteleservices.isolvedhire.com About employer

More about this job

Skills

Decision making
Business processes
Contract management
Business analysis
Leadership
Project management
Reporting
Microsoft Power BI
Confidentiality
Data modelling
Power Query
Data analysis
Business intelligence
Microsoft Excel
SQL

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