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North Central Missouri College

Student Worker - IT Technical Assistant (work study)

Trenton, MO, United States

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Description CLASSIFICATION: Work Study

DEPARTMENT: IT

REPORTS TO: Technical Support Engineer Length: Fall and Spring LOCATION: Trenton, Missouri-Main Campus

Position Summary: IT Technical Assistant supports IT Services staff with operational and project needs. The candidate must have great interpersonal skills, strong information technology skills, pay attention to detail, and type accurately. Key attributes for the successful candidate will be positive attitude and a willingness to learn and grow with NCMC IT Services.

Essential Functions: Duties and responsibilities include but are not limited to:

Assist IT Services personnel with providing end user support, equipment
installation, technology maintenance tasks, and projects
Maintain and monitor NCMC computer labs as needed
Answer email and telephone inquiries and work well under pressure
Log all support interactions and communication records in IT ticketing system
Track and route problems and requests
Research solutions and information regarding technical issues
Preserve and grow knowledge of support processes, products, and services; document internal procedures to populate knowledge base
Monitor daily open tickets in the Helpdesk Ticket Queue
Properly escalate unresolved queries to the next level of support
Follow up with customers, provide feedback, and see problems through to
resolution
Utilize excellent customer service skills and exceed customers’ expectations
Other duties as assigned

Requirements

Qualifications:

Skills: Effective interpersonal, oral, and written communication skills. Demonstrated skill and ease in dealing with the public in a friendly, professional manner. Strong ability to troubleshoot technology device problems. Knowledge of local area networks, TCPIP, and software installations. Ability to work collaboratively with others. Ability to quickly learn new technologies and processes. Ability to follow instructions and meet deadlines. Experience using and troubleshooting of Microsoft products (OS and Office). Previous experience providing clerical or administrative support in a business setting is a plus.

Physical Demands: Moving about between buildings on the NCMC campus and remote sites; ascending and descending stairs; reaching, pulling, and pushing when lifting, moving, or installing equipment; remaining stationary at a desk while typing and answering phones; must be able to lift up to 50 pounds and use a ladder when needed.

Environmental Demands: Fluctuations while moving on tile and carpeted floors in a heated and air conditioned environment.

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More about this job

Skills

Technical support
Interpersonal skills
Attention to detail
Communication skills
Research
Customer service
Deal with public
Troubleshoot
Meet deadlines
Troubleshooting
Microsoft Office
Administrative support
Heavy lifting

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