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Position Summary:
The Inside Sales Representative reports to the Customer Service Manager. Primary responsibilities include meeting customers’ needs related to sales order entry, product availability, pricing, order status, customer returns and complaints. Performance in this role will be evaluated through customer feedback, overall effectiveness managing orders, and interactions with sales, operations, and shipping. This person will join a high-functioning, experienced team passionate about serving the customer and contributing to the growth of Nomaco’s bottom line.
Job Responsibilities, Tasks, and Candidate Attributes:
- Ensure customer purchase orders are processed accurately and confirmed to customers with estimated ship dates in a timely manner
- Handle customer issues with professionalism and a sense of importance and urgency
- Provide pricing, inventory availability, and order status to existing customers as needed
- Enter all customer complaints and quickly address immediate issues affecting the customer
- Communicate with Finance regarding customer account status; submit requests for customer credit memos and miscellaneous invoices when necessary
- Data entry in the ERP system for new customer setups, customer prices, UOM characteristics, and customer part number references, and update data as needed to maintain accuracy
- Build product knowledge to ensure adequate first line of support for customer issues
- Partner with outside sales associates to manage expectations of customers
- Communicate with the warehouse supervisor in all areas related to shipment of orders, including customer shipping or delivery requirements, order prioritization, and stock allocation
- Understand weights, cubes, volumes, and Safe to Ship procedures as they relate to shipping
- Possess good working knowledge of operations to ensure seamless integration with order to cash and manufacturing requirements
- Work closely with planning to ensure products are manufactured to meet scheduled ship dates
- Track sales budgets monthly and contribute as needed to meet or exceed AOP with assigned accounts
- Solicit additional business from existing customers or promote products to potential customers
- Assist with orders for product samples, literature, or other marketing materials as needed
- Maintain a positive team spirit and meet every challenge with passion and excitement
- Train team members for coverage during time off, as well as provide coverage for others on the team
- Other duties, as assigned, within the scope of delivering of world-class service to existing customer base
Job Qualifications
- College degree
- 3 - 5 years customer service experience
- Excellent organizational skills, strong attention to detail, and ability to prioritize
- Ability to work independently and multi-task effectively
- Excellent computer skills
- Professional verbal and written communication skills
- Positive can-do attitude
- Experience working with freight carriers and shipping knowledge preferred