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Added 2 days ago
ND
Entry Production
Nippon Dynawave Packaging Company
Longview, WA
- $24.45 USD / hour
Added 4 days ago
Customer Service Manager (Candidate Identified)
Nippon Dynawave Packaging Co.
Longview, WA
Added 5 days ago
Fiberline Foreman
Nippon Dynawave Packaging Co.
Longview, WA
Added 9 days ago
ND
Pulp Process & Environmental Laboratory Technician
Nippon Dynawave Packaging Co.
Longview, WA
- $29.72 to $40.52 USD / hour
Added 23 days ago
Electrical & Instrumentation (E/I) Maintenance Planner
Nippon Dynawave Packaging Co.
Longview, WA
Added 23 days ago
Electrical & Instrumentation (E/I) Maintenance Supervisor
Nippon Dynawave Packaging Co.
Longview, WA
Added 24 days ago
ND
Entry Level Production
Nippon Dynawave Packaging Co.
Longview, WA
- From $24 USD / hour
Added 26 days ago
Environmental Manager
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Paper Machine Foreman
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Journeyman Mechanical Maintenance Technician
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Journeyman Mechanical Maintenance Technician (Machinist)
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Security & Emergency Preparedness Manager
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Maintenance Planner
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Maintenance Supervisor
Nippon Dynawave Packaging Co.
Longview, WA
Added 27 days ago
Industrial Electrical & Instrumentation (E/I) Maintenance Technician
Nippon Dynawave Packaging Co.
Longview, WA

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Nippon Dynawave Packaging Co.

Customer Service Manager (Candidate Identified)

Longview, WA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Service Leadership - Lead, coach, and develop the Customer Service team. Establish KPIs and foster a customer-focused culture aligned with safety and operational priorities.

Order Management & Fulfillment - Oversee order entry, validation, and execution. Ensure customer commitments align with production schedules, inventory strategy, and transportation capacity. Maintain high standards for order accuracy and on-time delivery.

Demand Changes & Order Prioritization - Partner with Sales and Planning to manage demand changes, order prioritization, and allocation decisions during constrained supply conditions. Balance customer expectations with operational realities.

Customer Relationship Management - Serve as escalation point for key customers. Maintain strong relationships and ensure proactive communication regarding order status, delays, or issues.

Cross-Functional Coordination - Collaborate closely with Production, Scheduling, Logistics, and Sales to ensure alignment on priorities and execution. Participate in planning discussions to represent customer needs within operational constraints.

Disruption & Issue Management - Lead response to service disruptions including production issues, transportation delays, and quality concerns. Communicate impacts, recovery plans, and timelines to customers.

Communication & Escalation Discipline - Establish consistent communication standards and escalation protocols for customer-impacting events. Ensure timely, accurate, and professional messaging.

Inventory & Fulfillment Alignment - Partner in managing inventory health, including slow-moving or at-risk inventory. Balance service responsiveness with cost-effective inventory decisions.

Transportation Coordination - Work with logistics to resolve shipping constraints and ensure timely delivery across truck, rail, and intermodal channels.

Continuous Improvement - Identify and implement improvements in order processing, communication, and fulfillment performance. Use data and metrics to drive better outcomes.