Job Overview
Ninkasi Brewing Company has been in business since 2006, when we brewed our first batch of Total Domination IPA. Still independently owned and community driven, we are excited to have a crew of dedicated team members in the Ninkasi Tasting Room - focused on creating the ultimate customer experience.
At Ninkasi, we take our core values very seriously. All team members are expected to embrace and embody these values each day:
At Ninkasi, we take our core values very seriously. All team members are expected to embrace and embody these values every day:
- One team
- Quality output in everything we do
- Creative pursuit of mastery
- Integrity in our actions
- Successful integration of work and life
The purpose of the Tasting Room Server is to create a positive customer experience for all those visiting the brewery. Under minimal supervision must be able to work as part of a team to support the Tasting Room operations in a manner that ensures a rich consumer experience, builds customer loyalty and reflects brand essence, while maintaining a positive and productive work environment.
In addition to the job duties and responsibilities, the Tasting Room Server will be responsible for working with the Hospitality Director to develop and execute programs to enhance consumer and staff knowledge of craft beer. They will also assist with VIP tours and events as needed.
All members of the Ninkasi community are expected to positively contribute to our culture of continuous improvement through intentional focus on the following objectives:
- Safest Workplace
- Everyone leaves work as good or better when they arrived.
- Zero Waste
- Relentlessly eliminating waste positively impacts our customers, our environment and ourselves.
- Best Customer Experience
- Our efforts transfer the maximum value to our customers.
Essential Duties and Responsibilities
- Embody Ninkasi’s Core Values and Core Purpose.
- Greet and host guests in a polite, helpful, and genuine manner.
- Cater to guests requiring additional assistance (elderly, personas with disabilities, etc.).
- Prepare for guests by cleaning and proper setting of tables.
- Adhere to and enforce all rules and laws under the OLCC.
- Interact with guests and take orders at the bar; serve food and drinks.
- Fill growlers and crowlers; assist with keg, case and merchandise sales as needed.
- Prepare alcohol or non-alcohol beverages for bar and restaurant guests.
- Restock glassware and paper products for efficient operation and in preparation for next shift.
- Accept and put away keg and packaged products from distributors.
- Monitor beer/keg levels, changing kegs as needed.
- Support team members when Very Intoxicated People (VIPs) are identified.
- Communicate specials/seasonal offerings to guests, where appropriate.
- Remove guests’ dirty dishes, utensils, and garbage/recycling.
- Process food waste, garbage, and recycling according to Ninkasi’s Zero Waste procedures.
- Prepare stations and administrative work for subsequent shift.
- Clear tables as guests complete their stay and prepare used tables for next guests.
- Maintain cleanliness and sanitation of the 272 Tasting Room, including but not limited to:
o Vacuum, sweep and mop the bar and dining areas.
o Clean, sanitize all tables and seats and other high-touch areas routinely.
o Remove trash and recycling; replace trash bags.
o Clean up guest spills, as needed.
o Other duties, as assigned.
- Create a positive guest experience and maintain a high standard of guest management at all times.
- Maintain strong product knowledge regarding Ninkasi beers and merchandise.
- Provide customers with education about different beer styles and make tasting recommendations accordingly.
- Follow procedures for POS system operations.
- Assist with merchandising and beer to go needs as requested.
- Other duties, as assigned.
Desired Minimum Qualifications
- High school diploma or equivalent (preferred)
- Active OLCC Server’s Permit (required)
- 21+ years of age (required)
- Able to move and clean efficiently in a fast-paced environment.
- Friendly attitude; able to be polite and courteous with a diverse clientele.
- Works well as part of a team and on individual tasks.
- Able to prioritize tasks effectively, with little direction.
- Able to pass a criminal background check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job's duties, the employee must stand for long periods of time. The employee will occasionally lift and/or move up between 15 and 165 pounds. Changing out a tray of dishes will occur frequently throughout the shift and is roughly 15 pounds. This person will also be required to move full kegs and when they are empty. Kegs can weigh upwards of 165 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This work environment consists of usual work conditions for a restaurant or bar. The noise level will fluctuate and depending on number of customers.
Please Note: This Job Description is neither definitive nor restrictive and may be modified to meet changing needs.