Primary Responsibilities
- Conduct pre-departure and post-cleaning inspections of aircraft cabins.
- Audit cleaning quality in passenger seating areas, galleys, lavatories, closets, overhead bins, tray tables, windows, and flooring.
- Verify that cleaning crews follow established American Airlines cleaning procedures and checklists.
- Document audit findings, deficiencies, and trends.
- Communicate deficiencies to supervisors and cleaning crews for immediate correction.
- Monitor compliance with safety, security, and operational standards.
- Track quality metrics and provide reports on cleaning performance.
- Support coaching and training efforts to improve cleaning consistency and passenger experience.
- Ensure aircraft are customer-ready and meet contractual service level expectations before release.
Typical Qualifications
- High school diploma or GED (commonly required).
- Previous experience in aviation operations, aircraft cleaning, quality control, or auditing preferred.
- Strong attention to detail and inspection skills.
- Ability to work independently and make objective quality assessments.
- Good verbal and written communication skills.
- Basic computer skills for completing reports and audit documentation.
- Ability to work in a fast-paced airport environment.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to climb aircraft stairs and access different cabin areas.
- Frequent bending, kneeling, reaching, and lifting.
- Ability to work overnight, weekends, holidays, and in varying weather conditions.
- Ability to pass airport background checks and obtain required security credentials.
Key Skills for Success
- Quality assurance and auditing
- Attention to detail
- Time management
- Leadership and coaching
- Problem-solving
- Knowledge of aircraft cabin standards
- Safety and compliance awareness
- Strong documentation and reporting skills
Equal Opportunity Employer National Aviation Services and its affiliated companies are committed to equal employment opportunity and to maintaining an inclusive workplace. Employment decisions are made without unlawful discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law. Reasonable Accommodation Notice National Aviation Services provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable federal and state requirements, unless doing so would create an undue hardship. Reasonable accommodations are also provided as required under the Pregnant Workers Fairness Act (PWFA) for known limitations related to pregnancy, childbirth, or related medical conditions. This reasonable accommodation policy applies throughout the employment process, including the application process. Applicants who require an accommodation should contact the appropriate Recruitment or Human Resources representative for assistance. #NASHP
