The Opportunity NTS is hiring an IT Support Techncian that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.
Key Responsibilities (*Essential Functions)
- Provide timely support for end-user incidents submitted through Spiceworks
- Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications
- Perform password resets and account unlocks per privileged access procedures
- Image, provision, and deploy Windows and mobile devices using Microsoft Intune
- Enroll devices into compliance and configuration profiles
- Perform device refreshes, swaps, returns, and secure device wipes
- Monitor workstation health through Ninja RMM
- Execute basic remediation tasks
- Apply updates and software deployments
- Assist with user onboarding/offboarding
- Create and configure user accounts following templates
- Assign licenses and verify service provisioning
- Maintain accurate notes in Spiceworks
- Support compliance with organizational policies and CMMC Level 2
- Provide professional communication with users
- Escalate advanced issues as needed
- Educate users on basic IT best practices
Requirements
- Fluency in English (written and spoken)
- Clearance Eligibility: must be able to obtain and maintain a US Security clearance which requires US Citizenship
Education
- High School Diploma Required; Associate degree Preferred
Required Skills, Experience & Abilities
- 1–2 years of IT support experience or equivalent
- Familiarity with Microsoft 365, Windows 10/11, and basic networking
- Ability to follow structured processes in security-conscious environments
- Strong communication and customer service skills
- Ability to lift and move typical IT equipment
Preferred Qualifications
- Experience in Microsoft Azure GCC-High
- Hands-on experience with Microsoft Intune, Ninja RMM, and Spiceworks
- CompTIA A+, Network+, or Security+
- Experience supporting conference room devices or VTC equipment
Physical Demands & Work Environment The physical demands and work environment described are representative of those that an employee encounters while performing the *essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 50 lbs
- Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment)
- Ability to perform tasks involving typing, cabling, and handling small electronic components
- Ability to effectively communicate, participate in meetings, and identify and troubleshoot technical issues using appropriate tools and methods
- Ability to travel domestically up to 10% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities
- Ability to sit or stand for long periods of time
- The noise level in the work environment is usually moderate
- Professional office environment with standard office equipment (computers, phones, printers)
- Frequent interaction with clients, executives, and government officials in both in-person and virtual settings
- Work may occasionally be performed in secure government facilities, requiring adherence to security protocols