The Opportunity
NexTech Solutions (NTS) is seeking a Field Service Representative to provide technical, operational, and maintenance support for Laser Support Equipment (LSE) installed on Directed Energy (DE) systems. This position will serve as the primary customer-facing technical representative, responsible for troubleshooting, repairing, and maintaining power and thermal management subsystems in both field and depot environments.
The ideal candidate will have hands-on experience performing preventive maintenance, system diagnostics, and equipment repairs. This role also requires close coordination with customers, program personnel, and engineering teams to resolve technical issues, ensure equipment readiness, and provide timely status updates and reports.
Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
- Perform routine and advanced maintenance, troubleshooting, and repairs on Laser Support Equipment (LSE) and associated subsystems.
- Conduct preventive maintenance checks and services (PMCS) to ensure equipment reliability and operational readiness.
- Perform routine inspections, diagnose equipment malfunctions, and complete necessary repairs or component replacements.
- Maintain accurate maintenance records, equipment history cards, and service documentation.
- Prepare and submit required weekly and monthly maintenance reports using Microsoft Office applications.
- Coordinate with customers, program personnel, and engineering teams to communicate equipment status, troubleshoot issues, and support timely resolution of technical problems.
Requirements
- Fluency in English (written and spoken)
- Obtaining a Secret security clearance and maintain eligibility throughout employment required
Education
- High School Diploma Required
Required Skills, Experience & Abilities
- Demonstrated ability to troubleshoot, diagnose, and repair high- and low-power electrical components and systems.
- Hands-on experience troubleshooting, maintaining, and repairing thermal management systems.
- Experience working with heating, ventilation, and air conditioning (HVAC) systems.
- Experience with cable fabrication, circuit board soldering, and electrical component repairs.
- Strong communication and interpersonal skills, with the ability to serve as a liaison between customers, technical teams, and program personnel to coordinate troubleshooting efforts and resolve technical issues.
Preferred Qualifications
- Ability to read and interpret schematics, wiring diagrams, and structural drawings
- Strong problem-solving and critical thinking skills
- Professionalism and positive attitude in workplace interactions
- Initiative and ability to take ownership of tasks/projects
- Comfort with ambiguity and learning on the job
- Strong work ethic and reliability
- Ability to work well independently or as part of a team
- Willingness to learn new tools or procedures
- Positive attitude toward safety and following protocols
- Problem-solving and troubleshooting mindset
- AC / DC electrical experience a plus
- Copper pipe soldering and brazing along with wire repair experience a plus
Physical Demands & Work Environment The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job.
- Ability to lift up to 50 lbs. and work in austere field conditions.
- Ability to work 12-hour shifts during emergency operations.
- Frequent use of hands and fingers while performing maintenance different electrical and thermal subsystems
- Clear vision and hearing required for meetings, presentations, and communication.
- Ability to travel domestically 50-75% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
- Ability to sit or stand for long periods of time
- Ability to withstand abnormal environmental conditions
- Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
- Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
- Work may be conducted in the workshop, office, and field environments with varying conditions.