The Associate supports the Insurance Compliance team by performing insurance reviews, validating documentation against lender/investor requirements, and flagging items where compliance cannot be achieved. This role helps ensure consistent and accurate execution of insurance compliance processes across an assigned portfolio of GSE and other lender loans.
- Work with borrowers to achieve compliance with lender/investor insurance requirements on assigned loans.
- Complete servicing reviews, annual and interim certifications, and audit requests on assigned loans.
- Communicate with insurance agents, brokers, borrowers, lenders, and internal deal teams to request, track, and obtain documentation necessary for the insurance compliance review.
- Review and summarize third-party reports related to property condition, exposures, and characteristics, such as Appraisals, Flood Determinations, certificates of insurance, and full insurance policies.
- Prepare insurance compliance assessments and upload complete documentation in accordance with lender/investor guidelines.
- Review flood insurance coverage for compliance with applicable agency, investor, and regulatory requirements.
- Perform blanket insurance policy exposure analysis by gathering policy and Statement of Values data and flagging potential coverage gaps.
- Identify and document items where compliance cannot be achieved, and provide supporting information to senior team members for waiver preparation.
- Build working knowledge of LifeCo, Fannie Mae and Freddie Mac multifamily insurance and waiver requirements.
- Promptly escalate complex or unresolved borrower, agent, and broker matters to a senior team member, with a clear summary of the issue.
- Contribute to the maintenance and periodic updates of departmental policies and procedures.
- Maintain data accuracy by updating servicing system records in a timely and precise manner.
- Provide a high level of responsiveness to internal and external stakeholders through timely communication and follow-up.
- Complete annual training requirements to stay current on insurance coverages, regulatory changes, and industry best practices.
- Participate in user acceptance testing, system enhancements, and process improvements by providing feedback and identifying workflow needs.
- Use approved AI-based tools and workflows to improve efficiency in policy review and reporting and share feedback and ideas for improvement.
- Complete special projects and additional duties as assigned by management.
Core Competencies
- High school diploma or GED required; Bachelor’s degree in a related field preferred.
- 1–3 years of Commercial Property & Casualty Insurance experience required.
- Interest in Commercial Mortgage Servicing or related real-estate/finance work; prior experience is a plus.
- Basic working knowledge of Commercial Insurance coverages, including Property, General Liability, Excess/Umbrella, Auto, and Crime/Fidelity.
- Analytical skills, attention to detail, and ability to spot potential compliance gaps.
- Good research skills and sound judgment, with a willingness to ask questions and escalate when needed.
- Ability to review and summarize key provisions from loan documents and insurance policies, with guidance.
- Strong organizational skills with the ability to manage an assigned workload and meet deadlines in a fast-paced environment.
- Clear written and verbal communication skills, including the ability to collaborate across teams and communicate professionally with borrowers, agents, brokers, and other external partners by phone, email, and virtual meetings.
- Working proficiency with MS Excel, Word, Adobe, Outlook, Teams, and other relevant software tools.
Preferred but Not Required
- Exposure to Fannie Mae, Freddie Mac, LifeCo, HUD, or other agency lending programs.
- Familiarity with insurance compliance systems, servicing platforms, or document-management tools such as Enterprise, MAMP, ICT, etc.
- Exposure to waiver preparation, flood insurance coverage review, or blanket policy exposure analysis.
- Basic understanding of NFIP, earthquake modeling, or specialty coverage lines (e.g., Named Storm, Ordinance & Law, Terrorism).
- Familiarity with force-placed insurance.
- Exposure to policy audits, renewal tracking processes, or carrier rating verification workflows.
- Interest in process improvement, automation, or enhancing quality control measures.
- Familiarity with AI tools and platforms, and interest in building or customizing AI-based workflows to support compliance, servicing, and reporting.
- Ability to contribute to team-level reporting, workload tracking, or dashboard maintenance.