Location Designation: Hybrid - 3 days per week
Learning Operations Associate
The Learning Operations Associate keeps our Learning & Development team running smoothly and helps us work smarter. You will administer and schedule learning on Sana, our AI-native learning platform, support program delivery, build straightforward courses, and use data to show what's working. This is an entry-level role for someone organized, curious and comfortable learning new technology quickly, who loves learning and brings a can-do attitude and a willingness to experiment.
What You'll Do
Learning operations
- Coordinate logistics for learning programs, events and cohorts, including calendars, enrollment, communications and materials.
- Provide responsive, customer-first support to learners, facilitators and learning professionals across NYL by managing inquiries through the shared inbox and in person, and supporting day-to-day learning operations.
- Maintain accurate learning records, resources and program documentation.
Administer and build on Sana
- Serve as a platform administrator: manage users, groups, enrollments, assignments, permissions and content libraries.
- Schedule sessions, programs and learning campaigns, and troubleshoot learner access and technical issues.
- Create and update basic courses and learning assets in Sana, using templates, AI-assisted authoring and guidance from the L&D team.
- Support quality assurance testing of courses, learning pathways, enrollments and communications to ensure a seamless learner experience.
- Keep content current, organized and consistently tagged so learners can find it.
Use AI and automation to work smarter
- Use AI tools to draft communications, summarize content, support research and speed up reporting.
- Look for new ways AI can enhance the learning experience and team operations, automating routine tasks and recommending simpler, faster ways to run learning operations.
Report on learning
- Track participation, completion, learner feedback and other key metrics.
- Build reports and dashboards that give the team a clear view of what's working and where attention is needed.
Improve how we work
- Maintain trackers, templates and process documentation, and suggest ways to automate, simplify or standardize them.
- Experiment with new approaches, learn from what works and what doesn't, and help the team scale the ones that work.
What You Bring
- Bachelor's degree preferred, or equivalent experience.
- 0–2 years of experience in learning and development, HR, operations, program coordination or a related field. Internships and relevant project work count.
- Hands-on experience with a learning management or similar platform (Sana, SuccessFactors, or a comparable LMS) is a plus.
- Comfort working with data in Excel or similar tools to spot trends and summarize findings.
- Demonstrated interest in and practical use of AI tools and automation.
- A genuine passion for learning and for creating engaging courses, with a desire to help build a culture where learning is continuous, valued and shared across the organization.
- Strong written communication and attention to detail, with a service mindset toward learners and stakeholders.
- Ability to manage multiple priorities and learn new platforms quickly.
- A can-do, growth-oriented attitude: you take initiative, try new things, learn from setbacks, and see change as an opportunity.
Pay Transparency
Salary Range: $51,500-$73,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities - inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 95219