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Added 8 hours ago
NY
Senior Accounts Receivable and Automation Specialist
New York Blood Center Inc
Rye, NY
- $46 to $51 USD / hour
Added 8 days ago
NY
Associate Director, Fund Development
New York Blood Center Inc
Rye, NY
- $120,000 USD / year
Added 8 days ago
NY
Manager, Technology Transfer
New York Blood Center Inc
Rye, NY
- $130,000 USD / year
Added 9 days ago
NY
Senior Director of Clinical Study Governance
New York Blood Center Inc
Rye, NY
- $200,000 USD / year
Added 12 days ago
Phlebotomist/Donor Specialist - New Jersey - No Experience Will Train
New York Blood Center Inc
Rye, NY
Added 12 days ago
Phlebotomist/Donor Specialist - Long Island - No Experience Will Train
New York Blood Center Inc
Rye, NY
Added 12 days ago
Phlebotomist/Donor Specialist - Hudson Valley/Bronx - No Experience Will Train
New York Blood Center Inc
Rye, NY
Added 15 days ago
NY
Administrative Assistant I
New York Blood Center Inc
Rye, NY
- $23.3 to $26.2 USD / hour
Added 15 days ago
NY
Manager, Cellular Therapy Laboratory Operations
New York Blood Center Inc
Rye, NY
- $132,000 to $142,000 USD / year
Added 17 days ago
NY
Manager, Corporate Events
New York Blood Center Inc
Rye, NY
- $115,000 USD / year
Added 17 days ago
NY
Dispatcher
New York Blood Center Inc
Rye, NY
- $28 to $30 USD / hour
Added 23 days ago
NY
Network Administrator
New York Blood Center Inc
Rye, NY
- $85,000 to $95,000 USD / year
Added 24 days ago
NY
Environmental Health and Safety Manager - Rye, NY
New York Blood Center Inc
Rye, NY
- $134,000 USD / year
Added 24 days ago
NY
Executive Director, Digital Governance and Portfolio Management
New York Blood Center Inc
Rye, NY
- $255,000 to $265,000 USD / year
Added 25 days ago
NY
Warehouse Manager
New York Blood Center Inc
Rye, NY
- $90,000 to $100,000 USD / year
Added 28 days ago
Client Services Representative
New York Blood Center Inc
Rye, NY
Added 28 days ago
NY
Mailroom Attendant
New York Blood Center Inc
Rye, NY
- $23.5 USD / hour
Added 28 days ago
NY
Manager, Procurement
New York Blood Center Inc
Rye, NY
- $120,000 to $130,000 USD / year
Added 28 days ago
Logistics Supervisor-Overnight Shift (Sun-Thurs 12am - 8am or Tues-Sat 12am-8am)
New York Blood Center Inc
Rye, NY
Added 28 days ago
NY
Donor Relations Associate
New York Blood Center Inc
Westbury, NY
- $17 USD / hour
Added 28 days ago
NY
Coordinator, Employee Information & Scheduling (MUST HAVE SCHEDULING EXPERIENCE)
New York Blood Center Inc
Rye, NY
- $33.52 USD / hour
Added 28 days ago
NY
Copywriter, Enterprise Donor Engagement
New York Blood Center Inc
Rye, NY
- $85,000 to $95,000 USD / year
Added 28 days ago
Lead QC Reference Technologist - Rye
New York Blood Center Inc
Rye, NY
Added 28 days ago
NY
Manager, Property Operations - Donor Center Portfolio
New York Blood Center Inc
Rye, NY
- $115,000 to $125,000 USD / year
Added 28 days ago
NY
Senior Mechanic - 2pm to10pm
New York Blood Center Inc
Rye, NY
- $29 to $33 USD / hour

New York Blood Center Inc

Client Services Representative

Rye, NY, United States

Competitive Pay: $22.9753/hourAll salaries are pursuant to Local 1199 Collective Bargaining Agreement.

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Job details

Pay: Competitive Pay: $22.9753/hourAll salaries are pursuant to Local 1199 Collective Bargaining Agreement.
Apply by: Oct 9, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Responsibilities

Candidate MUST Reside in New York, New York.

This position is responsible for providing customer service to internal and external customers, by identifying the customer’s needs and meeting those needs in relation to products and services.

Provide customer service by responding to all calls/requests for service, answering product and service questions, and following up on inquiries from customers.
Resolve product or service problems by listening, verifying customer’s complaint, and identifying a solution or referring to management as needed.
Take orders from internal and external agencies via phone.
Using various computerized systems to enter, process and track customer orders, complaints, and patient information.
Prepare various reports.
Maintain accurate documentation of orders and files.
Release NYBC donor testing results to initiate product labeling process.
Manage all test results for internal and external customers.
Review and inputs information from donor forms.
Ensure appropriate follow-up by contacting necessary staff and relaying that information to customers.
Perform sample check -in, creates invoices for customers and resolves inaccuracies in billing.
Perform confirmatory test result entries into BECS.
Process and confirm donors for HLA / Granulocyte specialty product request.
Import SAHH (Self Administer Health History) donor data into computer system.
Investigate, report and resolve unlinked SAHH donations and laptop failures. Open Service Now Tickets relating to SAHH issues.
Coordinate Product Hold Retrieval (PHR) with NYBC affiliates and customers.
Box and ship NYBC sample boxes/labels to testing customers.
Report ABORH discrepancies.
Generate Transportation delivery/pick up request.

Qualifications

High School Diploma or equivalent; One year of experience as a customer service representative in a call center environment is preferred.

Competitive Pay: $22.9753/hourAll salaries are pursuant to Local 1199 Collective Bargaining Agreement.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations

Overview

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

NYBCe is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disabled status, or genetic information.

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Skills

Customer service
Communicate with customers
Prepare orders
Documentation
ServiceNow

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