Job description
ADMINISTRATIVE DIVISION
Information Technology Services Unit
IT PROFESSIONAL II – APPLICATION ENGINEER
Carson City, Nevada Salary up to $109,640 (employee/employer paid retirement plan) The Information Technology Services Unit (ITS) of the Legislative Counsel Bureau (LCB) is seeking a diverse pool of qualified applicants for the position of IT Professional II – Application Engineer within the Administrative Division. The LCB is a nonpartisan, legislative service agency that provides professional, technical and administrative support to the Nevada Legislature, which convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions during the interim periods. The ITS Unit provides technical support to legislators, legislative staff and the LCB. This is a full-time position located in Carson City, Nevada. Position Description: Under the direction and supervision of the IT Manager – Enterprise Applications, the IT Professional II – Application Engineer will provide general support for Enterprise Applications to legislators, legislative staff and the LCB. Responsibilities of the IT Professional II – Application Engineer may include, without limitation:
- Providing first-class customer service to legislators, legislative staff, the LCB and, occasionally, members of the public;
- Supporting the smooth operation of technology systems during public meetings;
- Collaborating with other LCB units and divisions to provide a seamless experience for all users;
- Routing and responding to requests for support in person or through email, support ticket or chat in a timely manner;
- Preparing documentation of work performed in the IT Service Management Tool (ITSM);
- Continuously creating, updating and maintaining documentation such as runbooks as applications change and the environment evolves;
- Installing, configuring, maintaining and troubleshooting commercial off-the-shelf (COTS) software and in-house line of business (LOB) software;
- Intermediate experience managing Microsoft Windows servers in a physical or virtual environment;
- Supervising entry-level IT professionals or technicians, especially during the legislative session;
- Leading and collaborating on projects within the Enterprise Application team, such as designing and automating in-house programs, software integrations and configuring COTS applications;
- Assisting with other initiatives and projects within the ITS Unit as necessary; and
- Performing other duties as assigned.
Minimum Qualifications: The IT Professional II – Application Engineer will be selected with special preference given to the candidate’s training, experience and aptitude in the field of enterprise applications, specifically the installation, configuration and maintenance of enterprise or LOB applications and systems. A qualified applicant must have: (1) a high school diploma/GED; and (2) at least 5 years of professional experience in information technology. A combination of education and experience equivalent to these requirements may be considered. A Valid Microsoft Azure Database, Windows Server Hybrid Administrator Associate, CompTIA Cloud+ or Server+ certifications may reduce the experience requirements by up to 2 years.
The ideal candidate will demonstrate:
- Expertise in delivering exceptional customer service to end users from diverse backgrounds and skill levels;
- The ability to work both independently and with a team;
- Proven experience with managing COTS, in-house and SaaS (Software as a Service) LOB enterprise applications including installation, configuration, patching, security and other day to day technical administration activities;
- Proficiency in working with, and managing, third-party or vendor technical support, implementation or project teams for enterprise applications;
- Proven experience with managing Microsoft Windows Servers in a physical or virtual environment;
- Proficiency with the Microsoft Office Suite, and general operation of common office equipment such as scanners, multi-function copiers, telephones and printers;
- Experience with ITSM platforms, such as HaloPSA/HaloITSM, ServiceNow, N-Able, ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid and Team Dynamix;
- Experience in composing SQL queries and assembling data sets for reporting engines;
- Familiarity with Remote Monitoring and Management (RMM) platforms, such as NinjaOne, Atera, Pulseway, SuperOps, Syncro, N-Able and Naverisk;
- Experience with remote support tools such as Ninja Remote, ConnectWise Control/Screenconnect, Bomgar, Splashtop, DameWare and TeamViewer;
- Proficiency in automation tools, such as application packaging and tools like Microsoft PowerShell, PDQ Inventory/Deploy, BatchPatch, Ninite Pro and Chocolatey;
- Proven experience in technical writing or application specific documentation; and
- The ability to lift and move medium to large items weighing up to 50 pounds, without assistance, employing proper safety techniques. Salary: The annual salary for this position is based upon a Grade 38, which has a salary range of $73,309 to $109,640 under the employee/employer paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be based on experience. Benefits: The benefits include the accrual of paid annual leave and sick leave, health insurance and membership in the state’s retirement plan. For additional information on the retirement options and benefits, please visit the Public Employees’ Retirement System of Nevada. For a description of the current health, dental and vision benefits, please visit the Nevada Public Employees’ Benefits Program. Other optional benefits are also available, including a deferred compensation program. Working Conditions: The work is performed in a typical office environment. Overtime may be required during legislative sessions and certain other periods as necessary to meet the demands of the Legislature. When overtime is worked, the IT Professional II – Application Engineer may earn compensatory time that may be taken at a later date or be paid for overtime, consistent with the LCB Rules and Policies and subject to budgetary limits. Infrequent travel may be required between Carson City and Las Vegas, Nevada. Such travel may be outside normal business hours. Application Process: All applicants who meet the minimum qualifications may apply by submitting an LCB Employment Application, cover letter and current resume through our online portal, via email to LCBHR-jobs@lcb.state.nv.us or by mail to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, Nevada 89701-4747 Applications will be accepted on a rolling basis and the application period will remain open until the position is filled. Applicants are therefore strongly encouraged to submit their applications as soon as possible. Hiring may occur at any time during the recruitment process. The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information, or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable accommodations to participate in the hiring process and will not be disqualified from consideration based upon such requests. (Revised 10/27/2026)