About Us
At Neuro Wellness Spa, we are committed to providing cutting-edge mental health care through a patient-centered approach. Since 2009, our dedicated, knowledgeable, and compassionate team has worked to ensure patients receive the highest quality and most comprehensive mental healthcare possible. As a leading provider of TMS, psychopharmacology, and psychotherapy, we are continuing to expand our services and clinical footprint across California. Summary of Position The Administrative Assistant serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure a seamless clinic experience. This role manages patient interactions, including appointment scheduling, insurance verification, and coordination of care, while maintaining accurate records in DrChrono EHR. Additionally, the Administrative Assistant oversees administrative tasks such as processing referrals, handling faxes and mail, and ensuring compliance with HIPAA and clinic policies. This position also contributes to office management, patient outreach, and marketing initiatives, supporting the overall efficiency and professionalism of the clinic.
Essential Responsibilities
Patient Interaction:
- Welcome patients in person or via phone, providing information about services, scheduling/rescheduling, and billing procedures.
- Answer and direct calls and texts, taking messages as needed.
- Assist patients with appointment scheduling, rescheduling, and cancellations using DrChrono EHR.
- Inform providers of no-shows and cancellations, coordinating rescheduling as needed.
Administrative Duties:
- Collect copays, coinsurance, deductibles, self-pay balances, and other patient-responsibility amounts associated with General Psychiatry visits completed by Nurse Practitioners (NPs) and Medical Doctors (MDs).
- Confirm the amount due using available eligibility, benefit, and account information, and clearly communicate expected out-of-pocket costs to patients.
- Request and process payment at in accordance with clinic policies and approved payment procedures.
- Maintain secure handling of payment information and protect patient financial information in accordance with HIPAA, PCI, and clinic requirements.
- Monitor outstanding patient balances and complete timely, professional follow-up on unpaid amounts according to established workflows.
- Reconcile daily collections and promptly report payment discrepancies, declined transactions, refund requests, or disputed balances to the Clinic Manager.
- Escalate questions regarding coverage, financial hardship, payment arrangements, or billing adjustments to the appropriate team member; do not independently modify balances or waive patient responsibility without authorization.
Office Management:
- Keep the front desk and lobby area clean, organized, and welcoming.
- Perform administrative tasks such as faxing, copying, scanning, and managing office supplies.
Confidentiality & Compliance:
- Adhere to HIPAA regulations and ensure patient confidentiality.
- Follow clinic policies and procedures for administrative and operational processes.
Other Duties:
- Assist with interviewing and training new administrative assistants and site staff, as appropriate.
- Request patient reviews, surveys and testimonials, when appropriate
- Participate in ideas and content generation for media features including social media.
- Perform other duties in a fast-paced, customer-focused clinical setting, as assigned.
Education & Experience
- High school diploma or equivalent (Required).
- Associate degree (Preferred but not required).
- Customer service experience (3 years required).
- Medical receptionist experience (2 years required).
- Experience with EMR systems (1 year required).
- Microsoft Word & Excel proficiency (1 year required).
Required Skills/Abilities:
- Professional and courteous demeanor with a commitment to patient confidentiality.
- Flexibility to provide coverage at different locations as needed.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage and prioritize multiple tasks efficiently in a fast-paced environment.
- Proficiency in Microsoft Word, Excel, and general office equipment.
- Experience using Apple iOS systems.
- Experience with Electronic Medical Records (EMR) systems.
Benefits:
- Medical, dental, and vision insurance
- Life and disability coverage
- 401k and 401k matching
- Paid sick, time off, and holidays
- Employee Assistance Program
- Professional development opportunities
- Other company - sponsored wellness or support programs
Pay: $27.00 - $29.00 per hour
Schedule:
- Fully in-person Monday through Friday.