Maintenance Technician key duty is to support to the Community Director. This includes keeping your community operating smoothly and according to safety standards while ensuring the quality and quantity completion of all service requests and repairs. Assist with supply purchases and bids under management supervision. Your role is essential for maintaining our high level of customer service as well as the cleanliness and marketability of the community to renew and secure new leases.
Job Responsibilities:
- Ensure all service requests and repairs are made correctly and in a timely manner
- Maintain an organized, clean and safe work area
- Assist service director with monitoring inventory of parts and supplies at appropriate levels
- Comply with all personnel management policies and procedures
- Help service director oversee completion of service requests in 24 hours or per community policy
- Aid service director ensure staff is motivated and functions as an effective team
- Communicate effectively with residents, fellow associates, vendors and supervisors
- Work with service director to maintain effective preventative maintenance program
- Work with service director to adhere to budget guidelines
- Assist service director to maintain hazard communications program
- Inspect grounds, buildings, and other community features as required to minimize liability concerns
- Ensure adherence to the company's safety and hazard communications programs, policies and procedures
- Work with service director to ensure physical condition of community is maintained according to company operating and safety standards
- Work with service team to ensure excellent curb appeal at all times
- Assist with turnkey operations if needed
- Attend and participate in technical training programs to maintain personal skill level
- Other tasks or duties as assigned by supervisor
Qualifications:
Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
Behaviors & Characteristics:
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Self-development orientation
- Willingness to accept feedback
- Servant’s heart approach - willingness to do what is necessary
- Sense of Urgency
- High Behavioral Vitality (energy level)
- High Moral Fiber - character and integrity
- Ability to operative within a schedule and budget
- Ability to operate in a start-up environment at times within organized chaos and difficult hours
- Ability to communicate effectively without drama in a team environment
Willingness and courage to speak to boss on issues related to job performance or company culture before complaining to peers
Education
- Ability to read and write English for safety and productivity reasons
- Ability to accurately perform basic mathematical functions
Professional Experience
One to two years experience in community management maintenance, other building maintenance or related trade.
Attendance/Travel
- Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
- Ability to travel to company training classes or to work at other communities as requested
- On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time
Physical Requirements
- Hands-on repair and maintenance work constitutes majority of time and duties
- Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit
Licenses/Equipment
- Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions
- EPA certification Type I and II
- Other licenses and certifications as required by state or federal law
- Own set of basic hand tools; tools not provided by community
- Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
- Appropriate safety equipment and apparel that includes proper footwear, such as work boots
Skills
- Ability to read, analyze and interpret all forms of information
- Excellent written and verbal communication skills
- Ability to accept and learn from constructive criticism
- Well organized, detail oriented and efficient
- Ability to prioritize and multi-task
- Must possess strong analytical and problem solving skills
- Strong customer service orientation
- Ability to meet deadlines which may include late hours and weekends as needed
- Ability to follow oral and written instructions
- Special skills include ability to diagnose problems with and repair the following:
Major Appliances
- HVAC, with EPA Certification
- Basic to intermediate plumbing, sheetrock and general carpentry
- Basic to intermediate electrical, when no license required
- Pool care and pest control if required by community
- Roofs and gutters
- Wallpaper/painting
- Irrigation maintenance and repairs
- Landscaping
- Fountain maintenance and repairs
- Foundation/sidewalk repairs
- Ice/snow removal
- Golf carts and small engine maintenance
Computer Skills
- Basic computer and Internet knowledge
- Ability to use Outlook
Nehemiah is committed to providing equal opportunity in all practices, which affect employees and applicants for employment. The company shall ensure that decisions affecting employees are made without regard to their race, color, religion, sex, national origin, age, disability, citizenship, genetic information, or any other protected category under federal, state or local law. Nehemiah's Equal Employment Opportunity Policy requires the commitment of every Property Manager and Supervisor. All employees are expected to participate in and actively support these efforts.