NATIONWIDE BELTING SALES & SERVICES, INC. JOB DESCRIPTION Customer Service & Operations Float DEPARTMENT Customer Service / Operations REPORTS TO Customer Service Manager LOCATION Genoa, OH CLASSIFICATION Full-Time, Non-Exempt DIRECT REPORTS None POSITION SUMMARY The Customer Service & Operations Float provides flexible daily coverage across multiple administrative and operational functions at Nationwide Belting Sales & Services, Inc. The primary focus of the role is Customer Service and Order Entry, with cross-trained support in Invoicing and Receiving. Daily assignment is determined by department volume, scheduled PTO coverage, and unplanned absences. Adaptability and the ability to shift between tasks without loss of accuracy are essential to success in this position. This is a high-visibility role. The Float touches nearly every stage of the order lifecycle --- from quotation through order entry, fabrication coordination, and invoicing --- and is expected to become one of the most process-knowledgeable members of the team. DAILY ASSIGNMENT PROCESS Assignments are communicated by the Customer Service Manager at the start of each shift, or the prior afternoon when coverage needs are known in advance. When no specific coverage need exists, the Float defaults to Customer Service and Order Entry. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service & Order Entry (Primary --- approximately 60--70% of time) Answer inbound calls and emails from distributor and OEM customers; respond to requests for pricing, availability, lead time, and order status. Enter purchase orders accurately into the ERP system, including belt specifications, dimensions, splice or weld type, cleat and sidewall configuration, and special fabrication instructions. Review incoming purchase orders against quotations for pricing, part number, and specification discrepancies; resolve or escalate prior to release to fabrication. Prepare and issue quotations using established pricing structures and costing worksheets. Issue order acknowledgments and proactively communicate any changes to ship dates or specifications. Coordinate with the fabrication team in Pemberville regarding job requirements, priority changes, and expedite requests. Support emergency and after-hours ser