The Systems Administrator position is responsible for ensuring the smooth operation of IT services for Nabors employees. Primary responsibilities will involve providing timely and effective technical support to end-users for widely diverse issues. This role requires excellent problem-solving skills, the ability to work collaboratively with other IT team members, leading junior staff and interns, and a commitment to delivering high-quality support.
DUTIES AND RESPONSIBILITIES
- Provide Level 2 support for Microsoft 365 cloud services, Active Directory and resolve incidents or service requests in a timely manner.
- Perform routine administration and troubleshooting for Microsoft Teams, SharePoint Online, OneDrive, and other M365 services.
- Assist with user access, permissions, group membership, licensing, mailbox, collaboration, and service-related requests.
- Troubleshoot authentication, access, synchronization, connectivity, and M365 application issues.
- Perform approved operational activities following established procedures and change-management requirements.
- Escalate complex technical issues to the appropriate M365 Service Owner, senior administrator, architect, Security team, or Microsoft support.
- Support testing and post-deployment validation for M365 changes.
- Assist with monitoring service health, alerts, administrative notifications, and operational issues.
- Create and maintain technical procedures, knowledge articles, troubleshooting guides, and operational documentation.
- Participate in M365 projects and operational initiatives based on workload and available capacity.
- Maintain accurate ticket updates and document troubleshooting actions and resolutions in ticketing system.
- Follow organizational Security, Governance, Change Control, and M365 administration standards.
- Maintain composure and a professional manner at all times, including in stressful situations with users; understand when to escalate concerns to the next level
- This job description is not intended to be an all-inclusive list of duties and responsibilities of the position
MINIMUM QUALIFICATIONS
- Typical candidates will possess 3 to 5 years of relevant experience in a technical customer service role
- Working knowledge of Windows Server 2019 and later
- Advanced knowledge of Active Directory and M365 services
- Working knowledge of networking protocols and components (DHCP, DNS, etc.)
- Proven ability to work within a team environment as well as independently, multi-task and adapt to frequent change
- Proven customer service skills
- Strong oral and written communication skills
PREFERRED QUALIFICATIONS
- Bachelor's degree in Information Technology, Computer Science, or related field, or 5+ years hands-on
- Microsoft Certified: Identity and Access Administrator Associate (SC-300) - preferred
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) - preferred
- Microsoft 365 Fundamentals (MS-900) - preferred
BEHAVIORAL COMPETENCIES
- Accountability – Level Three
- Excellence – Level Two
- Innovation – Level Two
- Safety – Level One
- Teamwork & Collaboration – Level Three
- Communication – Level Two
- Process & Analytic Ability – Level Three
- Learning Agility – Level Two
TECHNICAL COMPETENCIES
- Help Desk – Level Three
- Technical Trouble Shooting – Level Three
- Business Acumen – Level Two
- Leadership – Level One
- Technology Standards, Procedures, Policies - Level Two
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Office environment
- While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.
Equal Opportunity Employer
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.