Job Description:
Responsibilities:
· Support the Head of Technology in day-to-day operations and strategic initiatives. · Assist with budget management, including tracking expenses and forecasting.
- Support vendor security surveys to ensure compliance with company standards.
- Manage compliance-related tasks and ensure adherence to regulatory requirements.
- Handle ad hoc projects as assigned, ensuring timely and effective completion.
- Provide technical support and troubleshooting for Microsoft 365 applications.
- Develop and maintain workflows using Power Automate.
- Create and manage applications using Power Apps.
- Utilize Microsoft Fabric to enhance data management and analytics.
- Offer support and solutions for contact center technologies and operations.
- Document processes, solutions, and project progress.
Qualifications:
- Proven experience with Microsoft 365, Power Automate, Power Apps, and Microsoft Fabric.
- Strong project management skills with a track record of managing projects to completion.
- Experience in contact center technologies and operations.
- Familiarity with budget management and financial tracking.
- Knowledge of vendor security surveys and compliance requirements.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications in Microsoft technologies are a plus.