JOB OVERVIEW
The Maintenance Runner is a highly visible team member responsible for preserving resort appearance, comfort, safety, and overall guest experience. This role requires a friendly, professional individual who understands that maintenance excellence directly impacts first impressions and guest satisfaction.
The Maintenance Runner requires basic knowledge of HVAC, plumbing, and electrical. This position requires occasional lifting to 50 pounds with frequent and prolonged periods of walking, climbing, lifting, bending, kneeling, and standing. The Maintenance Runner ensures the resort remains functional and guest ready while delivering courteous and professional interactions with guests and colleagues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrate a positive, hospitality-driven attitude and serve as a supportive, motivated team player.
- Provide your own basic hand tools (company provides power tools and specialized equipment).
- Utilize company phone-based service software to receive, update, and complete work orders in a timely and accurate manner.
- Respond promptly to service requests with urgency and professionalism, ensuring minimal disruption to guests.
- Complete maintenance tasks including, but not limited to unclogging drains, replacing light bulbs, painting, sheetrock repair, minor plumbing/electrical repairs, and general property upkeep.
- Conduct daily property walks (interior and exterior) to proactively identify and correct maintenance concerns before they impact the guest experience.
- Perform preventative maintenance in guest rooms and on equipment to uphold brand and quality standards.
- Perform monthly PTAC filter cleaning, exhaust fan cleaning, balcony light cleaning, and other scheduled preventative tasks.
- Maintain pool areas by shutting down features (pools, mushrooms, lazy river) as scheduled, straightening furniture, removing towels and trash, and ensuring the area reflects upscale presentation standards.
- Remove and secure umbrellas from patio and pool areas as required.
- Straighten, clean, and organize chairs and tables daily to maintain a polished appearance.
- Check, empty, and sanitize garbage receptacles in pool areas, Convention Center spaces, and all building entrances.
- Clean ice machine bins, trays, and drains to ensure sanitation and operational excellence.
- Perform paint touch-ups in hallways, elevators, door frames, and other public-facing areas to maintain a refined, well-maintained appearance.
- Maintain accountability for first impression areas including entrances, lobbies, hallways, and high-traffic guest spaces.
- Meet established performance expectations for response time, task completion, preventative maintenance compliance, and overall property presentation.
- Maintain a flexible schedule based on operating demands of the resort, including required availability on weekends, holidays, and peak occupancy periods.
- Perform additional duties as assigned by the Supervisor or General Manager.
Requirements
EXPERIENCE
- Valid Driver’s License and Clean MVR (Required)
- Customer service: 6 months (Required)
- Maintenance experience: 1 year (Required)
- Basic knowledge of HVAC, plumbing, and electrical systems (Required)