What You Will Do ● Manage your help desk queue, prioritize requests, and keep users informed from initial diagnosis through resolution. ● Diagnose and repair Chromebooks, laptops, and desktop computers; resolve hardware, software, and wired and wireless connectivity issues. ● Provide in-person and remote support to staff and students using Windows, ChromeOS, macOS, iOS, and Google Workspace for Education. ● Deploy and image Windows workstations; support user accounts & device management across district platforms. ● Support classroom and office technology, including SMART Boards, projectors, displays, casting devices, network printers, copiers, and 3D printers. ● Troubleshoot audio, video, and streaming issues in Google Meet, Zoom, and virtual learning environments. ● Configure, test, and maintain LAN/WAN services in coordination with the IT team. ● Maintain accurate inventory, service records, and technical documentation; help improve procedures and recommend equipment purchases. ● Coordinate repairs and follow-up with vendors, shipping providers, and school personnel; assist teammates and perform other assigned duties.