Position Summary:
Reports to the Vice President, Learning & Outcomes. Provides program leadership, coaching, data-informed improvement support, and strategic implementation leadership for priority initiatives across MTC Corrections. Partners with operational and program leaders to strengthen correctional programs, identify and respond to performance and implementation needs, translate approved priorities into actionable plans, coordinate cross-functional efforts, and monitor progress and outcomes. Directly leads a limited portfolio of assigned programs, strategic initiatives, pilots, modernization efforts, and improvement priorities. Requires demonstrated experience facilitating correctional behavioral health or substance abuse programs and the ability to translate frontline program and operational experience into practical enterprise-level support.
Essential Functions:
- Provide coaching, consultation, and technical assistance to Corrections operational and program leaders to strengthen program performance, implementation, and continuous improvement.
- Lead and oversee assigned Corrections programs, strategic initiatives, pilots, modernization efforts, and improvement priorities.
- Apply experience with correctional behavioral health, substance abuse treatment, rehabilitation, reentry, and related programming to support program quality and organizational priorities.
- Help facility leaders identify program and performance challenges, determine root causes, establish improvement priorities, and develop practical solutions.
- Review program and operational data to identify trends, performance gaps, emerging risks, and opportunities for improvement.
- Partner with operational leaders and appropriate stakeholders to establish meaningful measures, baselines, targets, and leading indicators for assigned programs and initiatives.
- Translate approved priorities into actionable implementation plans with clearly defined outcomes, owners, milestones, dependencies, risks, decision points, and sustainment expectations.
- Provide project oversight for assigned initiatives, ensuring responsibilities, timelines, deliverables, risks, and decisions remain visible and actively managed.
- Coordinate cross-functional work among Corrections operations, facility leadership, program experts, technology, training, data, and other stakeholders required to successfully implement assigned priorities.
- Facilitate implementation workgroups, problem-solving discussions, project reviews, and leadership decision-making related to assigned programs and initiatives.
- Monitor implementation and performance progress, identify barriers, coordinate corrective action, and escalate issues requiring additional resources or leadership decisions.
- Develop and coordinate change-management, communication, readiness, training, stakeholder-engagement, and adoption strategies for assigned initiatives.
- Engage facility leaders and employees throughout implementation to identify operational impacts, gather feedback, address barriers, and improve adoption.
- Develop sustainment plans and support the transition of completed initiatives from active project oversight to ongoing operational or program ownership.
- Identify effective programs, practices, and implementation approaches at correctional facilities and support opportunities to adapt and scale successful practices across MTC Corrections.
- Support the evaluation, design, launch, and implementation of new Corrections programs, services, pilots, and business opportunities as assigned.
- Prepare clear analyses, project updates, reports, dashboards, presentations, and recommendations that provide operational and executive leaders with visibility into program performance, implementation progress, risks, and decisions.
- Collaborate with Learning & Outcomes colleagues, Corrections operational leaders, facility staff, corporate departments, vendors, regulators, and other stakeholders to support effective programs and successful implementation.
- Contribute to our company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients and our community.
- It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.
Education and Experience Requirements:
- Bachelor's degree in criminal justice, behavioral health, psychology, social work, counseling, human services, public administration, business administration, organizational leadership, or a related field and at least five years of related experience.
- Master's degree preferred. Must possess strong facilitation, coaching, analytical, problem-solving, project leadership, written and verbal communication, relationship-building, and executive-presentation skills.
- Must be willing and able to travel.
- Unless waived by management, must possess a valid driver's license with an acceptable driving record.