Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Director of HR Operations owns our Oracle HCM data integrity strategy and serves as the owner of the employee record of truth within HCM. This role combines deep functional expertise in HCM data, the employee lifecycle, and operational workflows with hands-on leadership of a team responsible for executing and quality-controlling all HCM transactions. This is a functionally driven role - success requires a leader who thinks in terms of data, process, and operational efficiency to optimize and evolve the system architecture.
What will you do?
- Lead efforts to cleanse existing data in HCM and design and optimize operational workflows that govern how data enters, moves through, and is maintained within the HCM system.
- Own end-to-end employee record integrity and governance for the HCM system, establishing and enforcing transaction standards.
- Own the multi-year HR Operations roadmap across Oracle HCM Cloud, covering Core HR, Payroll, Time & Labor, Absence, Compensation, Benefits, and Talent. This includes quarterly release assessment, regression testing, and the go/no-go call on new functionality.
- Lead, coach, and develop a team who execute day-to-day transactions, ensuring consistent performance, clear accountability, and ongoing skill growth.
- Partner cross-functionally with HR, Payroll, Benefits, and IT to align data standards, resolve upstream and downstream data issues, and ensure that process changes in one area do not compromise record integrity in another.
- Translate business requirements into configuration guidance by providing a working understanding of how system setup impacts data quality and downstream processes.
- Develop and maintain SOPs, training materials, and reference guides that document transaction standards, data entry protocols, and quality expectations for the team and cross-functional partners.
- Monitor and report on data health metrics, proactively identify trends, recurring errors, and process gaps, and driving corrective action.
- Support system upgrades, implementations, and enhancements by representing the data integrity and operational workflow perspective, ensuring that changes are tested and validated against real-world transaction scenarios.
- Partner with Optimization Designers to roadmap and actualize strategic initiatives for release in HCM, including phasing deployments appropriately based on system and functional resource availability.
- Own HCM SOX and internal controls, including audit trail integrity, and remediation of findings with documented evidence.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- Location: 100% on-site presence required at our New York City office.
- 10+ years in HR data management and systems ownership, with at least 3 years at Director level managing people directly.
- Deep, hands-on knowledge of the employee record including hires, terminations, transfers, compensation changes, job changes, organizational moves, and benefits-impacting events and how each transaction type flows through an HCM system.
- Demonstrated experience leading or supervising a team responsible for HR data entry, transaction processing, or data quality control.
- Working understanding of HCM configuration concepts (e.g., business rules, approval hierarchies, element relationships, value sets) and how configuration decisions impact data integrity and downstream processing.
- End-to-end ownership of a full HCM implementation or major module deployment, from requirements through cutover and hyper care. Oracle HCM Cloud preferred.
- Experience supporting 8,000 or more employees, including a large hourly, part-time, seasonal, or per-event population with variable-hour FLSA measurement.
- Multi-entity or multi-EIN HCM experience, including intercompany transfers and at least one spin-off, carve-out, or acquisition where you handled population or tax separation in the system.
- SOX or internal control ownership for HR systems, covering security design, access reviews, and specific audit findings.
Pay Range
$113,000 - $225,000 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
