Open jobs in the United States

Save this search

Added 1 hour ago
ECM Platform Engineer
MS ACSC Management Services Inc
Coppell, TX
Added 1 hour ago
Litigation Assistant
MS ACSC Management Services Inc
Ventura, CA · Los Angeles, CA · Burbank, CA
Added 1 day ago
Head of Design eBiz
MS ACSC Management Services Inc
Coppell, TX
Added 2 days ago
Claims Senior Property Adjuster
MS ACSC Management Services Inc
Coppell, TX
Added 2 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Riverside, CA
- $25.48 to $28.03 USD / hour
Added 3 days ago
Claims Property Team Manager
MS ACSC Management Services Inc
Costa Mesa, CA
Added 5 days ago
MA
Customer Service Representative - Insurance
MS ACSC Management Services Inc
Remote, United States
- $21 USD / hour
Added 5 days ago
MA
Customer Service Representative Spanish Bilingual - Insurance
MS ACSC Management Services Inc
Remote, United States
- $24 to $26 USD / hour
Added 5 days ago
MA
Customer Service Representative - Insurance
MS ACSC Management Services Inc
Remote, United States
- $23 to $25 USD / hour
Added 6 days ago
Claims Property Adjuster
MS ACSC Management Services Inc
Lincoln, RI · Boston, MA
Added 6 days ago
MA
Claims Complex Property Adjuster
MS ACSC Management Services Inc
Lincoln, RI · Boston, MA
- $38.64 to $51.46 USD / hour
Added 6 days ago
Sales Agent
MS ACSC Management Services Inc
Easton, PA
Added 6 days ago
Claims Team Manager - Casualty
MS ACSC Management Services Inc
Remote, United States
Added 7 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Lincoln, RI
- $25.48 to $28.03 USD / hour
Added 7 days ago
Senior Paralegal
MS ACSC Management Services Inc
Los Angeles, CA · Riverside, CA · Burbank, CA
Added 7 days ago
MA
Claims Auto Adjuster - Glass Team
MS ACSC Management Services Inc
Costa Mesa, CA
- $25.48 to $28.03 USD / hour
Added 7 days ago
Claims Senior Medpay Adjuster
MS ACSC Management Services Inc
Coppell, TX
Added 7 days ago
MA
Claims Senior MedPay Adjuster
MS ACSC Management Services Inc
Lincoln, RI
- $35.94 to $47.87 USD / hour
Added 8 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Escondido, CA
- $25.48 to $28.03 USD / hour
Added 9 days ago
Senior Actuarial Predictive Modeler
MS ACSC Management Services Inc
Costa Mesa, CA
Added 9 days ago
Lead Actuarial Predictive Modeler
MS ACSC Management Services Inc
Costa Mesa, CA
Added 9 days ago
Lead Actuarial Predictive Modeler
MS ACSC Management Services Inc
Coppell, TX · St Louis, MO
Added 9 days ago
Senior Actuarial Predictive Modeler
MS ACSC Management Services Inc
Coppell, TX · St Louis, MO
Added 9 days ago
Claims Litigation Attorney
MS ACSC Management Services Inc
Riverside, CA · Los Angeles, CA
Added 9 days ago
Claims Team Manager - Auto
MS ACSC Management Services Inc
Valencia, CA

MS ACSC Management Services Inc

ECM Platform Engineer

Coppell, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ECM Platform Engineer

As an ECM Platform Engineer, you will support enterprise content management platforms across on-premises and cloud environments. This role is responsible for the full platform lifecycle, including new initiatives, system enhancements, deployments, administration, troubleshooting, and production support.

What You Will Do (Key Responsibilities)

Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications.
Troubleshoot user issues related to login, document viewing, uploading, workflows, and integrations.
Monitor system health, performance, and availability across ECM and supporting platforms.
Perform routine health checks, basic configuration updates, and post‑deployment validations.
Assist with authentication and security issues (Kerberos, SPNEGO, SSO, certificates).
Document incidents, resolutions, and recurring issues for knowledge base improvement.
Coordinate with engineering, DevOps, cloud, and security teams for escalations.
Support backup/restore validation, DR testing, and environment maintenance activities.

What You Will Need (Required Skills)

Working knowledge of IBM FileNet P8, Content Navigator, and WebSphere.
Familiarity with Linux environments and container platforms (OpenShift/Kubernetes).
Understanding of authentication and security concepts (SAML/OIDC, OAuth, Kerberos).
Ability to analyze logs, troubleshooting issues, and follow structured support processes.
Experience using ticketing systems and ITIL-based incident management.
Strong communication skills and a customer‑focused approach.
Ability to work independently while collaborating with cross‑functional teams.
Perform regular vulnerability assessments, coordinate with security teams, and remediate findings across FileNet, ICN, WebSphere, JAVA, and supporting infrastructure.
Programming experience with JavaScript, Dojo, Java, Python, and scripting languages such as PowerShell and Shell.

Nice to Have (Preferred Skills)

Exposure to cloud platforms (AWS, Azure, GCP).
Experience with ECM migrations or cloud‑native content services.
Familiarity with F5 load balancers, CI/CD pipelines, or DevOps tools.
IBM or cloud certifications (FileNet, Cloud Pak, OpenShift, AWS, Azure).

Remarkable benefits:

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

Apply About employer

More about this job

Skills

ECM
Troubleshooting
IBM WebSphere
Troubleshoot
FileNet P8
Linux
Red Hat OpenShift
Kubernetes
SAML
ITIL
Communication skills
Work independently
JavaScript
Oracle Java
Python
Microsoft PowerShell
AWS
Microsoft Azure
Google Cloud
CI/CD
DevOps

Report this job