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Added 21 hours ago
Claims Quality Assurance Data Analyst
MS ACSC Management Services Inc
Costa Mesa, CA
Please Note: This position is 100% remote; however, you must reside within 40 miles of our Costa Mesa, CA Office
Added 22 hours ago
Claims Field Senior Property Adjuster
MS ACSC Management Services Inc
Remote, United States
Added 1 day ago
Total Loss Adjuster
MS ACSC Management Services Inc
Gardena, CA
Added 1 day ago
Claims Total Loss Adjuster
MS ACSC Management Services Inc
Gardena, CA
Added 1 day ago
Claims Field Senior Property Adjuster
MS ACSC Management Services Inc
Allentown, PA
Added 1 day ago
Auto Physical Damage Appraiser - Field
MS ACSC Management Services Inc
Remote, United States
Added 1 day ago
Claims Team Manager - Auto Liability
MS ACSC Management Services Inc
Coppell, TX
Added 3 days ago
Claims Senior Auto Adjuster
MS ACSC Management Services Inc
Escondido, CA
Added 3 days ago
Claims Property Adjuster
MS ACSC Management Services Inc
Remote, United States
Added 3 days ago
MA
Claims Property Adjuster
MS ACSC Management Services Inc
Costa Mesa, CA
- $25.48 to $28.03 USD / hour
Added 3 days ago
Claims Loss Reporting Specialist-7
MS ACSC Management Services Inc
Coppell, TX
Added 3 days ago
Claims Complex Property Adjuster CA
MS ACSC Management Services Inc
Costa Mesa, CA
Added 3 days ago
Claims Automotive Team Manager - Communications
MS ACSC Management Services Inc
Costa Mesa, CA
Added 3 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Costa Mesa, CA
- $25.48 to $28.03 USD / hour
Added 6 days ago
ECM Platform Engineer
MS ACSC Management Services Inc
Coppell, TX
Added 6 days ago
Litigation Assistant
MS ACSC Management Services Inc
Ventura, CA · Los Angeles, CA · Burbank, CA
Added 7 days ago
Head of Design eBiz
MS ACSC Management Services Inc
Coppell, TX
Added 8 days ago
Claims Senior Property Adjuster
MS ACSC Management Services Inc
Coppell, TX
Added 9 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Riverside, CA
- $25.48 to $28.03 USD / hour
Added 9 days ago
Claims Property Team Manager
MS ACSC Management Services Inc
United States
Added 11 days ago
MA
Customer Service Representative - Insurance
MS ACSC Management Services Inc
Remote, United States
- $21 USD / hour
Location Requirement: Must reside within the State of Ohio · You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Added 11 days ago
MA
Customer Service Representative Spanish Bilingual - Insurance
MS ACSC Management Services Inc
Remote, United States
- $24 to $26 USD / hour
Location Requirement: must reside in the State of Texas · You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Added 11 days ago
MA
Customer Service Representative - Insurance
MS ACSC Management Services Inc
Remote, United States
- $23 to $25 USD / hour
Location Requirement: Must reside within the State of Texas · You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Added 12 days ago
Claims Property Adjuster
MS ACSC Management Services Inc
Lincoln, RI · Boston, MA
Added 12 days ago
MA
Claims Complex Property Adjuster
MS ACSC Management Services Inc
Lincoln, RI · Boston, MA
- $38.64 to $51.46 USD / hour

Closed listing

MS ACSC Management Services Inc

Customer Service Representative - Insurance

Remote, United States

$23 to $25 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $23 to $25 USD / hour
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: Earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Location Requirement: Must reside within the State of Texas
Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 9:00am-7:00pm will include taking live calls.
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:30pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
Comprehensive Benefits Package
Growth & Advancement Opportunities

What You’ll Do

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues - this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements

Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50 – 100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.

What You’ll Need

Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Texas

Remarkable benefits:

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

About employer

More about this job

Skills

Customer service
Communication skills
Problem solving
Multitasking
Coaching
Computer equipment
Confidentiality
Multitask
Adapt to change

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