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Added 1 day ago
Claims Field Senior Property Adjuster
MS ACSC Management Services Inc
Remote, United States
Added 1 day ago
Total Loss Adjuster
MS ACSC Management Services Inc
Gardena, CA
Added 1 day ago
Claims Total Loss Adjuster
MS ACSC Management Services Inc
Gardena, CA
Added 1 day ago
Claims Field Senior Property Adjuster
MS ACSC Management Services Inc
Allentown, PA
Added 1 day ago
Auto Physical Damage Appraiser - Field
MS ACSC Management Services Inc
Remote, United States
Added 2 days ago
Claims Team Manager - Auto Liability
MS ACSC Management Services Inc
Coppell, TX
Added 3 days ago
Claims Senior Auto Adjuster
MS ACSC Management Services Inc
Escondido, CA
Added 4 days ago
Senior Operations Analyst
MS ACSC Management Services Inc
Costa Mesa, CA
Added 4 days ago
Claims Property Adjuster
MS ACSC Management Services Inc
Remote, United States
Added 4 days ago
MA
Claims Property Adjuster
MS ACSC Management Services Inc
Costa Mesa, CA
- $25.48 to $28.03 USD / hour
Added 4 days ago
Claims Loss Reporting Specialist-7
MS ACSC Management Services Inc
Coppell, TX
Added 4 days ago
Claims Complex Property Adjuster CA
MS ACSC Management Services Inc
Costa Mesa, CA
Added 4 days ago
Claims Automotive Team Manager - Communications
MS ACSC Management Services Inc
Costa Mesa, CA
Added 4 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Costa Mesa, CA
- $25.48 to $28.03 USD / hour
Added 7 days ago
ECM Platform Engineer
MS ACSC Management Services Inc
Coppell, TX
Added 7 days ago
Litigation Assistant
MS ACSC Management Services Inc
Ventura, CA · Los Angeles, CA · Burbank, CA
Added 8 days ago
Head of Design eBiz
MS ACSC Management Services Inc
Coppell, TX
Added 9 days ago
Claims Senior Property Adjuster
MS ACSC Management Services Inc
Coppell, TX
Added 9 days ago
MA
Claims Auto Adjuster
MS ACSC Management Services Inc
Riverside, CA
- $25.48 to $28.03 USD / hour
Added 10 days ago
Claims Property Team Manager
MS ACSC Management Services Inc
United States
Added 12 days ago
MA
Customer Service Representative - Insurance
MS ACSC Management Services Inc
Remote, United States
- $21 USD / hour
Location Requirement: Must reside within the State of Ohio · You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Added 12 days ago
MA
Customer Service Representative Spanish Bilingual - Insurance
MS ACSC Management Services Inc
Remote, United States
- $24 to $26 USD / hour
Location Requirement: must reside in the State of Texas · You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Added 12 days ago
MA
Customer Service Representative - Insurance
MS ACSC Management Services Inc
Remote, United States
- $23 to $25 USD / hour
Location Requirement: Must reside within the State of Texas · You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Added 13 days ago
Claims Property Adjuster
MS ACSC Management Services Inc
Lincoln, RI · Boston, MA
Added 13 days ago
MA
Claims Complex Property Adjuster
MS ACSC Management Services Inc
Lincoln, RI · Boston, MA
- $38.64 to $51.46 USD / hour

Closed listing

MS ACSC Management Services Inc

Claims Team Manager - Auto

Coppell, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Claims Team Manager - Auto

This is an Onsite Position in Coppell, TX office location.

Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

Bachelors Equivalent combination of education and experience Preferred
4-6 years Automotive Claims handling Required
1-3 years Supervisory Preferred
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

About employer

More about this job

Skills

Leadership
Coaching
Regulatory compliance
Customer service
Communication skills
Recruitment
Collaboration
Interpersonal skills
Valid driver's licence

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