The Shift Supervisor leads daily front-of-house and back-of-house operations during assigned shifts. This role ensures fast, friendly customer service, upholds brand food-quality standards (from signature chili preparation to grill items), manages cash handling and POS reconciliation, and directs team members to maintain a clean, efficient work environment.
Key Responsibilities
- Shift Operations: Open and close the store according to procedure; run floor operations, monitor ticket times, and coordinate front counter and kitchen staff during rush periods.
- Team Leadership & Training: Direct and motivate team members, delegate daily prep and cleaning tasks, and assist in onboarding and training new crew members.
- Customer Service: Foster a welcoming diner atmosphere, assist guests at the counter, and resolve customer complaints or order issues promptly.
- Food Safety & Quality Control: Enforce proper food handling, temperature logging, portion control, and sanitation guidelines (ServSafe standards). Maintain kitchen equipment and ensure prep stations remain fully stocked.
- Cash & POS Management: Operate the POS system (order entry, discounts, refunds), manage cash drawers, conduct shift drawer counts, and perform end-of-shift sales balancing.
- Inventory Support: Monitor product levels (hot dogs, beef, buns, toppings, packaging), report inventory shortages, and assist with receiving and storing supplier deliveries.